Rouba Abdulsalam El-Maghrabi

Experience

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  Solaris (1st ladies community club)

  Mar 2008 - Jun 2009

  Public Relations

  Duties & Responsibilities:• Greet visitors and callers, handle their inquiries and provide proper information to customers with complete & comprehensive understanding of Solaris Products/Services and Policies/Procedures.• Provide high level of customer service and Effective handling of customer complaints in time and treats them as business opportunities to ensure continuous improvement & development.• Negotiating the terms of an agreement and closing sales by being aware of the product categories and be able to assist and advice customer in a professional manner.• Prepare daily sales and activities reports and provide relevant management information.• Maintain and develop existing and new customers through planned individual account support, and liaison with internal order-processing staff.• Organize and coordinate all kind of events (e.g. Conferences, Bazaar, D.J Party, Pool Party, Engagements, Henna, and Weddings) and maintain scheduling & calendars.• Respond to and follow up sales enquiries by post, telephone, and personal visits.• Organizing and maintaining electronic filing systems for database, records, reports, and members files• Attending team meeting and sharing best practice with colleagues. Show less

• 

  MAGRABi

  Jul 2009 - Oct 2010

  Administrative Assistant

  Duties & Responsibilities:• Communicate / liaise verbally and in writing between customers/ suppliers/ visitors/ enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.• Receive phone calls, manage and handle all routine and non-routine questions. • Handle secretarial duties include mailing, filing, typing and routine administrative tasks as assigned.• Prepare drafts and a wide variety of finished documents (e.g. letters, emails, proposals, reports and presentations using MS Office and Maintain scheduling and event calendars. • Operate office equipment such as fax machines, copiers, and phone systems.• Open, read, route, and distribute all correspondence such as regular mail, courier envelops, faxes, e-mails.• Arrange conferences, meetings, and travel reservations, as required prepare itinerary, booking flights and accommodations for office personnel.• Ordering and maintaining stationery and equipment supplies.• Updating employees phone directory on a regular basis.Additional Human Resources – Related tasks:• Posting Job Vacancies using Bayt.com & American Chamber (Handling the two accounts).• Screening & Filtering resumes by selecting the right candidates in accordance with the required qualifications and job descriptions for potential openings.• Contacting Candidates & Arranging interviews appointment.• Set up and maintain paper and electronic filing systems for CVs of Job Applicants.• Coordinate medical checkup appointments for new employees. Show less

• 

  GSK

  Nov 2010 - Jul 2022

  To Manage outbound Customer Service and order management to first trade customer including order placement, invoicing, and customer complaints processesDuties & Responsibilities:•Primary contact within the Commercial for daily ordering processes•Customer Service process owner and drive continuous improvement•Management of 3PL to ensure agreed service levels are being achieved. Embed a culture of continuous improvement to drive operational excellence•Applying KPIs with 3PL and conduct monthly meetings to keep high operation level recognize any improvement opportunities•Build strong relationship and collaboration with customers, communicate customer problems, needs, leads and inquiries to the sales force•Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.•Participate in monthly DRM for CS&L insights•Prepare Monthly shipment plan per distributor basis inputs FCS/distributor target & stocks•Monitor sales daily transactions and Inform Sales Manager in case of any primary sales slowdown to liaise with customer for orders placement •Review constrained / unconstrained orders vs plan, Inform Commercial in case of any unplanned stock-outs that will impact sales•Manage reverse logistics & market returns•Prepare weekly and monthly to-market/gross sales report and any other reports as required.•Contribute to team effort by working professionally with Finance, IT, Planning and Commercial groups to achieve targets•Report Monthly OTIF and recognize supply constrains behind supply delay•Communicates and coordinates with other departments and partners to fulfill customers’ needs.•Develop annual SC Budget and track monthly spend•Perform month-end stock reconciliation with the warehouse lead•Ensure the integrity of Material Master and Customer data (for logistics movements and order/invoice processing) within the local systems used•Execute logistics activities in compliance with GSK Quality and EHS standard Show less To manage all Warehousing activities and inventory management & manage the customs clearance operations for the Consumer imported WH&D•Strategically manage 3PL in an efficient manner & resolve all issues at the warehouse level•Initiate, coordinate and enforce optimal operational policies procedures•Ensure productivity targets are achieved and that all warehouse processes are running smoothly and promptly•Ensure setup layout and efficient space utilization•Manage all inbound operations for any shipments to 3PL WH•Manage receiving, warehousing and distribution operations•Lead inventory cycle count on monthly basis with 3PL to provide data integrity to JDE stocks and providing solid information reflecting the physical stocks•Provide monthly closing stocks & in transit reports for 3PL•Provide monthly SLOBs report to identify ageing & obsolete stocks for further actions•Support commercial team for executing repacking of promotions in time efficient manner•Recommend process improvements and implement once approved•SC Budget preparation, spend trackingCustom Clearance• Manage all GSK Consumer imported shipments from different sites• Manage customs clearance agents to ensure work is done in an efficient and compliant manner• Review prior shipping docs, PL shelf life, registration status to give shipping green light• Follow up with clearance agent on the progress of each shipment• Supervise the activities related to M.O.H sampling, releasing, documentation and analysis of materials to precede the batches release as per the regulations of quality and system• Enforce a robust, simplified, standardized, world class Supply Chain operations for the clearance and warehousing areas through clear SOPs• Keeping records of all demurrages, detentions, etc. and follow up with the concerned buyers for settlements and implements preventive actions to avoid customs penalties• Examining invoices and shipping manifests for conformity to tariff and customs regulations Show less To plan, arrange and assure the availability & the steady supply of all Consumer products from 3PL • Analyze daily replenishment requirement for each distribute to determine product requirements• Executes replenishment orders by reviewing each product in product inquiry to ensure adequate inventory is available at each location• Ensures all customers orders prioritized to meet due dates by establishing and enforcing lead-time standards following up with production for outstanding orders• To liaise with the customer for delivery dates, plan for the transportation schedule, lead time and minimum balance calculation per distribution centers• To issue all invoices and credit notes for the delivered products to customers and ensure clean books from customer deliveries• Monitoring warehouse stock levels and report closing inventory• Prepare weekly and monthly to-market/gross sales report and any other reports as required.• Report weekly &Monthly OTIF for ELY Region and recognize supply constrains behind supply delay• Coordinate with local production factory on monthly production plan, delivery schedule, product availability, sample request and loading requirements, and order confirmation. • Raise the planned productions PO on the system• Ensures delivery of excellent customer service through accurate and fast processing of sales order• Quality champion for SC department in, Maintain GSK sops internally and at 3PL sites Show less Duties & Responsibilities:Responsible for the accurate and timely completion of a wide variety of administrative, procedural and secretarial duties and other routine tasks as assigned by General Manager• Manage GSK-Consumer Healthcare Egypt Office and Ensure its smooth functioning• Primary contact for GM visitors/guests and all GSK internal & external visitors/guests• Handling GM travel, hotel & visa arrangements• Handle all GSK consumer visitors’ invitation letters, hotel reservations and ground transportation.• Translating of Arabic and English letters• Assist and Work with Senior Management Team • Create and develop visual presentations, constantly work on Spreadsheets, MS word and Power Points, to prepare confidential reports and presentations• Collect weekly and monthly reports and deliver it to GM with an executive Summary and Check List• Manage/Maintain personal and professional day-to-day calendars, Books appointments, and organizes schedule conference calls.• Take minutes of meetings and circulate all its contents to attendees and concerned parties.• Responsible for organizing & coordinating all kind of Meetings & Events such(Launching products, internal trainings)• Sort, distribute correspondence and open mail for the GM and determine level of priority• Set up and maintain electronic filing systems for records, reports, correspondences and other material• Responsible for translation of Arabic and English letters• Preparing team monthly movements and submitting attendance reports• Handle office petty cash, office expenses and stationary orders• Manage and supervisory functions for Office boy /Driver & Manage company car schedule• Follow up on the pending tasks and make sure that all tasks are done Show less

  • Customer Service Logistics Manager

    Sept 2019 - Jul 2022

  • Warehousing, Inbound Logistics & Clearance Section Head In GSK Consumer Healthcare

    Aug 2015 - Aug 2019

  • Customer Service & Logistics Associate in GSK Consumer Healthcare

    Aug 2013 - Jul 2015

  • PA to General Manager

    Nov 2010 - Jul 2013
• 

  Haleon

  Jul 2022 - now

  Customer Service and Logistics Manager North & Central Africa