Rose Ujomu

Experience

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  National Boundary Commission Headquarters, Abuja, Nigeria. (International Boundaries Department)

  Mar 2009 - Mar 2010

  Nysc National Youth Service Corps

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  Methodist Girls'​ School (Founded 1887)

  Jan 2011 - Dec 2011

  French Teacher

  • Taught French to students of the Junior high according to the curriculum and pedagogy• Administered to students educational, moral and physical wellbeing• Prepared and conducted continuous assessments and examinations

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  GTBank

  Jan 2012 - Oct 2015

  Customer Service Representative

   Catered to needs arising from inbound calls from High-Net-worth customers in resolving and closing out customer requests Ensured that all average turn around timing was exceeded Ensured speedy resolution of customers' complaints by deploying policy standards and supplied timely updates to customers Referenced confirmation via telephone calls Dealt with customer's inquiries, complaints, and requests via emails or webchat  Processed requests for debit or credit cards, deactivating lost cards, lodging dispense error complaints Initiated Account Opening requests, processed reference confirmation and statement of account requests from internal and external customers requiring due to account authentication for card activation Followed up with fraud-related calls from financially exposed customers and escalated all incidents to the E-fraud unit Executed all required credit/debit card bank related information with a periodic report on recently updated product(s) and services Show less

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  Lagos Food Bank

  Apr 2017 - Mar 2018

  Hall Coordinator

   Coordination of NGOs hall and storage space Coordinating human resources like ushers, hygiene officers and other people who are functioning in various capacities Taking stock of every item stored, donated, and kept in the hall and accounting of every item Supervising movement of items and equipment from food bank hall during outreach and after Regular update of the food bank hall needs as at when due Coordination of other volunteers before, during, and after outreach Show less

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  Nouspourtoi Services

  Apr 2018 - Oct 2019

  Customer Service Lead

  Leading a team of twenty-two full time and thirty-seven Adhoc employees, I realized the following achievements: Less than 1% turn over rate due to maximum employee welfare and engagement Managed onboarding of new employees Facilitated orientation programs Coordinate off-site training activities for employees  Manage and maintain in-house training facilities and equipment Maintained employee training records  Managed coordination, procurement, and supply of work tools for employees Communicated new product development to the employees Instilled company culture in terms of poise in communication, presentation, appearance, and relationship within the organization Working with the line managers to identify and reward best-performing employees Show less

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  Food Concepts PLC

  Nov 2019 - now

  Corporate Trainer

  Managing training needs of restaurants (Chicken Republic), kiosks (Pie Xpress), and African Chop Box. Key achievements are highlighted below:• Manning development and certification of restaurant managers• Attending, leading, and supporting the team at all restaurant openings (store activation)• Designed eclectic facilitation method which is aiding 100% training attendance• Nourishing at least 80% pass rate through simplified training plans, follow-up, and motivation• Sustaining at least 95% training completion rate through frequent tracking• Employing both virtual and physical training methods to speed up time to competence. (i.e., average time until expected competence level is reached)• Sustaining at least 85% competence level in the restaurants. This is obvious in increasing sales and profits• Obvious return on investment of the training as the net profits of the restaurants keep increasing regardless of Covid-19 Pandemic lockdown in 2020• Meeting and exceeding the targeted number of training hours per employee.• Maintaining at least 80% employee satisfaction as there increasing employee efficiency and low turnover because of incompetence• Training on 100% compliance with safety measures, sales, and food processing procedures Show less