Marine Lhuillier-Kühnelt

Experience

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  With a French Au Pair Agency

  Oct 2000 - Aug 2001

  Au Pair in London
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  Liberty International Tourism Group

  May 2006 - Sept 2006

  Assistant to the project manager of the French market- Intern

  Liberty International Reisen GmbH Incentives & Congresses (now Liberty International Deutschland GmbH)- Processing of customer inquiries from France- Participation in incentive and event development- Research and request for tenders from tourism service providers- Booking of hotels, restaurants, transfers, guidebooks- On-site Assistance for important French customers

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  Air France

  May 2007 - Sept 2008

  Airline Customer service agent

  - passenger service handling and information, seat assignment, baggage registration, and checking of the passengers’ proper travel documents- Board departing flights- Help customers with special needs such as the elderly, unaccompanied children or physically disabled passengers- Deal with disruptions caused by a variety of factor

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  German National Tourist Board

  Oct 2008 - Feb 2009

  Assistant to the project manager of the MICE department- Intern

  Internship in GNTB foreign representation office.- Information and advice to the French tourism industry on current offers and programmes in Germany to promote Germany as a travel destination - Participation in the Reissue of the Brochure "Parlez-vous Deutsch-vacances linguistiques en Allemagne 2009".- Contribution to the conception of advertising for the ICE and TGV lines from France to Germany

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  OFAJ/DFJW

  Apr 2010 - Jan 2011

  French-German cultural project Coordinator at Info-Café Berlin-Paris - Arbeit beim Partner programm

  The Info-Café Berlin-Paris is located in the premises of the German-French Youth Office (Deutsch-Französischen Jugendwerk DFJW) in Berlin and sees itself as a cultural centre for topics about France and German-French relations. My responsibilities- Event coordination: budgeting, organization, and implementation of cultural events (cooking courses, concert evenings, exhibitions, thematic evenings)- PR in German and French languages: CMS , drafting of press releases and newsletters- Organisation of educational events with German school classes- Info center: Advising visitors about the DFJW's German-French exchange programmes Show less

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  Intrax

  Feb 2011 - Dec 2019

  Programme coordinator AuPairCare/USA

  - Advising and recruitment by phone and email of young French, Belgian, German, Austrian and Swiss interested prospects for the AuPairCare program/USA based on target agreements- Responsibility for the achievement of target numbers, regular statistical analysis with CRM-Plattform salesforces.com- Key contact for applicants : personal support of the participants from admission to the end of the au pair programme : Proactively responding to enquiries and advising customers on the au pair program, intensive consultation talks, processing / reviewing of application documents, matching process guidance, application guidance for the Au-Pair J-1 visa, program invoicing, payment control- Complaint and conflict management before and on programm with participants- Intensive communication with partner service at headquarters in San Francisco and US regional managers regarding au pair needs- Database technical recording of all relevant participants and program data - Promote and develop marketing activities for AuPairCare France/Belgium: updates on the Website, updates on Au pair Facebook group France/Belgium, the launch of email campaigns, develop lead acquisition strategies, student fairs, online and in-house information events in French and German to represent the company and the au pair program- Personnal management: training of new employees and interns, coordination and training of representatives from France/Belgium for online application checks, participant interviews, information events - Advice and Support for Spanish applicants in case of representation needs Show less

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  WBS TRAINING AG

  Jan 2020 - Jan 2021

  Certified advanced training "Classic and Agile Project management" at WBS GRUPPE

  Training course in project management: classic and agile and Work 4.0- DEKRA Zertifizierung für Fachfrau Projektmanager - Introduction/Basics MS Project 2016- Professional Scrum Master Certification I (PSM I)

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  Technische Universität Berlin

  Jan 2021 - now

  Foreign language Team assistant