Amy Ridings

Experience

• 

  Middle Tennessee State University - FirstSTEP Scholars Program

  Jan 2012 - Jan 2014

  Peer Leader and Tutor
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  Middle Tennessee State University (MTSU)

  Sept 2012 - May 2015

  • Research Assistant

    Oct 2011 - May 2015

  • Tutor

    Sept 2012 - Aug 2014
• 

  CGS Administrators, LLC

  Oct 2015 - Jan 2016

  Veterans Choice Customer Service Representative
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  Tennessee Technological University

  May 2017 - Aug 2018

  Teaching & Research Assistant
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  The University of Alabama in Huntsville

  Aug 2018 - Aug 2020

  Graduate Research Assistant
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  Mad Malts Brewing

  Jul 2022 - now

  Tap Room Manager & Brand Ambassador

  Leveraged strong analytical and leadership skills to rise from bartender to Taproom Manager, optimizing operations and performance in a dynamic environment. Recently appointed Brand Ambassador, utilizing communication and outreach expertise to cultivate partnerships and expand market reach, streamlining distribution flow beyond the taproom.• Teamwork and project management: Led collaborations with brewmaster, bartenders, and owners to organize events, manage inventory, and ensure smooth taproom operations leading to exceptional customer experiences and taproom sales increase of >50%.• Quality control and troubleshooting: Ensured consistent beer quality through effective communication with brewmaster and proper maintenance of taproom equipment. Identified and resolved insufficiencies in bartender training by creating opportunities for bartenders to increase their performance in one-on-one sessions, resulting in a cleaner environment and consistent product delivery. Show less

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  Blade Repair Academy

  Feb 2023 - Nov 2023

  Operations Administrator