Gökalp Sarıkaya

Experience

• 

  Bizim Toptan Satış Mağazaları

  Jul 2019 - Oct 2019

  Technical Support Specialist

  •Microsoft Office installation and technical support.•Windows installation and technical support.•Windows-based Thin Client installation and technical support. •IP Phone setup. •Modem setup. •iVMS setup. •Active Directory user creation and authorization. •Troubleshooting and solving user problems. •Cabling, network devices, Router, Switch, Access Point etc. technical support issues. •Technical support for computer maintenance and repair. Show less

• 

  TEB

  May 2021 - Dec 2022

  IT Support Specialist

  •Routine checks for the efficient and trouble-free operation of the system at the Headquarters campus, where there are more than 1500 employees.•In our HelpDesk application, the calls and requests made by the personnel, coming via e-mail or telephone, are planned, programmed and resolved by taking into account the SLA delay.•Remote technical support service to more than 450 branches in 71 provinces across the country.•Remote technical support for connection problems of users working from home in the remote access program, PC and iPad setups used in remote connection, and the process.•The computer, network etc. experienced within the company. On-site control and support for problems caused by•On-site full-time support for installation and relocation events within the company.•System updates and monitoring of all Windows-based devices in the company and personnel. Ensuring the company's information security.•Active Directory management, account opening/closing and domain tracking.•Procurement and follow-up of all kinds of equipment for bank employees.To describe the general procedure about the operation of the system to the new personnel.•To ensure the installation, routine checks and full operation of electronic devices in the company. Cabling, system room layout and control, network devices, Router, Switch, Access Point etc. technical support issues. Show less

• 

  Softtech

  Dec 2022 - now

  Application Support Specialist

  ▪Application and Software support for Türkiye İş Bankası.•Bankassurance ( Anadolu Sigorta, Anadolu Hayat Emeklilik)•HGS | OGS•PEGA