Chelsea Starkey MBA

Experience

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  City Bank

  Feb 2007 - Sept 2009

  Assistant Branch Manager

  Dedicated Assistant Branch Manager with a proven track record of driving operational excellence and exceptional customer experiences at City Bank. Adept at team leadership, financial management, and strategic planning. Skilled in fostering client relationships, ensuring compliance, and optimizing branch performance.🔑 Key Responsibilities:Led daily branch operations, overseeing customer service, transactions, and staff scheduling.Collaborated with cross-functional teams to achieve sales targets, contributing to branch growth.Trained and mentored team members, elevating their performance and professional development.Implemented effective strategies to enhance customer satisfaction and loyalty.Managed cash handling processes, ensuring accuracy and adherence to security protocols.Monitored regulatory compliance, keeping the branch up-to-date with industry standards.Analyzed branch performance data, identifying areas for improvement and implementing solutions.Assisted in creating and executing branch business plans to achieve financial objectives.Acted as a point of contact for complex customer inquiries and issue resolution.Conducted regular meetings to align the team with branch goals and provide updates.💼 Skills:Team Leadership | Customer Relationship Management | Financial Operations | Strategic Planning | Compliance | Sales Growth | Staff Training & Development | Problem-Solving Show less

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  Eldorado Resorts Corporation

  Sept 2009 - Aug 2013

  Senior Account Manager

  Strengthened client bonds amidst post-2008 recession trials in the banking and mortgage sector, achieving four successive quarters of heightened retention rates and preventing foreclosure for 100 clients. Acknowledged as the foremost account manager among three departments.Experienced Senior Account Manager specializing in mortgage accounts at Eldorado Corporation. Expertise in past-due account handling before foreclosure processing. Skilled in risk assessment, compliance, and effective client communication.🔑 Responsibilities:Analyzed and managed past-due mortgage accounts.Collaborated with legal teams for efficient foreclosure processing.Developed tailored collections strategies, prioritizing client relationships.Ensured compliance and provided detailed status reports.Mentored junior team members and adapted strategies.💼 Skills:Mortgage Management | Foreclosure Prep | Risk Assessment | Collections | Compliance | Communication | Leadership Show less

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  Snohomish County PUD

  Aug 2013 - Jan 2022

  I am a strategic partner and liaison for the Master Builders Association (MBA) within Snohomish County. As part of my role, I communicate with the MBA in building and developing 50+ homes. I have developed a reputation as a consistent contributor, collaborator, and manager by managing relationships with union personnel and nonunion staff. --Lead and maintain a $10.26M budget, reduce 12% of the operational budget, and effectively oversee approximately 45 team members within the department. --Resolve challenges as the planning chief for the Incident Managing Team during COVID-19 and other emergencies. Evaluate opportunities for navigating transformations, design and implement strategies that align with organizational goals, and quickly adapt to evolving situations.Keywords: Program Management, Work Management, Click, SAP, Work Manager, Contract Management, Customer-Centric, Process Improvement, Team Development, Construction Management, Time Management, Dispatching, Crew Dispatching, Emergency Operations, Employee Management, Capital Budgeting, Process Automation, Process Improvement, Process Optimization Show less In recognition of past accomplishments, I earned a promotion to designer of customer engineering. I engaged with customers in a 19-square-mile area, including the locations of Bothell, Brier, and Mountlake Terrace. Finally, I partnered with customers in the areas of residential, commercial, and industrial initiatives. --Secured Employee of the Month award out of 1,153 employees; acknowledged for customer and employee relationship building, the first-time a foreperson nominated a designer of customer engineering for the award. --Created dynamic partnerships with the labor force at job sites--the first-of-their-kind relationships within the organization. Encouraged open communication, identified end-user goals, and learned about other positions to better understand job sites and individual department objectives.Keywords: Project Management, customer centric, project lifecycle, end-to-end relationships, planning and time management, oral and written communication, high paced work environment, multi-stakeholder planning, detail-oriented, strong project completion Show less Established and led the Continuous Improvement Team. In this role, I also defined, created, and served as the first safety chair; this role focused on identifying root causes of safety challenges, designing surveys surrounding safety issues, analyzing data, and developing content for team members. --Served the best interests of the CSR group of 120 employees. Added valuable initiatives to the department, including its first newsletter that outlined company changes, news, and regular updates. Show less

  • Manager of Plat Engineering, Construction Scheduling and Crew Dispatch

    Feb 2019 - Jan 2022

  • Customer Engineer

    Apr 2016 - Feb 2019

  • Customer Service Representative III

    Aug 2013 - Apr 2016
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  Sound Transit

  Mar 2022 - Oct 2022

  Construction Manager - Systems Engineering

  L800 Construction Manager of Systems for the Lynnwood Link project extends light rail from Northgate into Lynnwood. GC/CM Contract(4) Stations - Shoreline South 148th, Shoreline North 185th, Mountlake Terrace, and Lynnwood City CenterResults-oriented construction management professional with a proven track record of successfully overseeing complex systems projects from inception to completion. Adept at budget management, compliance, and ensuring projects are delivered on time and within budget. Highly skilled coordinator and communicator, excelling in problem-solving and upholding quality standards.🔑 Key Skills:Construction ManagementBudget AdministrationComplianceProject CoordinationProblem-SolvingQuality AssuranceHighlights:Led intricate projects, managing teams and contracts.Monitored budgets, ensuring compliance with scope and schedule.Verified code compliance, maintained clear communication.Resolved conflicts, managed changes, upheld standards.Collaborated with stakeholders, ensured project alignment.Supported implementation, budgeting, safety, sustainability.💼 Skills:Construction Management | Team Building | People Management | Systems Management | Systems Integration | Contract Management | Systems Interface Show less

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  Northshore School District

  Oct 2022 - now

  Assistant Fiscal Director of Support Services and Capital Projects

  2022 Bond $425 million2022 Levy $80 millionLead Capital Facilities Plan Lead Enrollment Demographics Task ForceKey Skills: Financial Planning and Budget Administration | Financial Analysis and Interpretation | Reporting and Documentation | Project Coordination and Management | Policy Development and Implementation | Collaboration and Team Building | Continuous Learning and Adaptability | Coaching & Mentoring | Key Performance Indicators | Data Analytics | Operational Transformation | Risk Management PlansLed financial planning and budget administration for Support Services departments, managing a $425 million bond and $80 million levy.Directed the Capital Facilities Plan, a six-year strategic plan adopted by all jurisdictions.Led the Enrollment Demographics Task Force, making key decisions on school placement, closures, and student movement.Played a key role in developing a plan to address a $26 million deficit for the 2024-2025 school year.Coordinated the closing and partial reopening of the graphics center, working with union partners.Conducted successful hiring processes for two consecutive years.Improved tracking of project budgets for major capital projects.Progressed the acquisition of a long-sought property for the district.Provided expert financial analysis for budget preparation and revenue forecasting.Ensured compliance with reporting requirements, collaborating with the Business Services Department.Developed and monitored KPIs to evaluate departmental effectiveness.Acted as the primary contact for auditors, ensuring adherence to standards.Coordinated contractors for various services, ensuring project adherence.Contributed to policy development, project scheduling, and operational guidelines.Supported district-level decision-making and committee involvement, including collective bargaining.Implemented new practices and procedures in line with district policies.Demonstrated expertise in problem-solving and cost-effective operations. Show less