Md Samiul Islam

Experience

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  Uttara Cable and Broadband Network

  Mar 2012 - Nov 2013

  Network Support Engineer

  Installation, Maintenance, Trouble Shooting and Configure Web mail, Microsoft Outlook, Outlook Express, FTP server, File server, Print server under Windows platform, Remote access, Support and troubleshooting issue and provide solutions to customer by over phone, Supervision, analyzing the survey report for fiber Optic Network, Fiber Splicing, Manage IP addressing implementation and maintenance, Access controls, Graphic Design, Network maintenance, Computer hardware assembly and troubleshooting, Maintenance IP Camera, IP Phone Maintenance attendance device.TCP/IP, Local Area Network (LAN), Subnetting, VLSM, Supernetting, Static Routing, Default Routing, Dynamic Routing (RIPV1, RIPV2, IGRP, EIGRP & OSPF), ACL, Network Address Translation (NAT), Port Address Translation (PAT), Switching, Virtual LAN (VLAN), Windows Server (Active directory, DNS, DHCP, File and Folder Sharing with permission group policy and Print Server). Show less

• 

  Banglalion Communications Ltd

  Nov 2013 - Apr 2016

  Customer Support Engineer

  • Network Monitor, 4G Network BTS Monitor.• Face to face customer support, Over phone customer support, Train Customer online. • Follow up Wimax network, ATM Booth network, Fiber Network service. Official local network. IP camera, CC Camera.• Zonal office follow up, Attendance report, Roster maintenance, Daily report, Team work (as team leader).• Pre-sales meeting( for technical inquiry).• Establish efficient & effective ways to analyze report/ perform Drive Test of 4G Network, Physical Planning, Site Survey.• IP Network Installation in Fiber Network, Troubleshooting and Maintenance. • Provide support like initial site survey, router configuration, cabling, wireless CPE installation.• PC hardware and software related installation and troubleshooting etc to the corporate customers.• Follow-up with customers and take update from them regularly to build a friendly professional relationship. • Network up gradation and installation planning, designing, monitoring and reporting.• Task of communication, presentation and reporting for business, Perform any other relevant activities in the value chain of the company. Show less

• 

  Bangladesh Export Import Co. Ltd. - IT Division

  Jul 2016 - Feb 2024

  . Planning and designing system and network solutions for new as well as existing customers.. Maintaining inter departmental communication.. Communicating and responding to customers (including domestic and foreign) over email and phone.. Delivered the highest level of support, assistance, and professionalism to each customer to uphold company commitment to service.. Planned and organized onsite technical support by keeping track of CRM System and Ticketing System.. Planned, supervised, and coordinated free Wi-Fi zone project for Hazrat Shahjalal International Airport.. Research and development for adopting new technologies.. Mentoring, leading and training up team members.. Working on cyber security including Vulnerability Assessment (VA).. Attending pre-sales technical meetings.. Working on Linux and Microsoft environment of BOL core system as well as customers.. Designing service improvement plans and implementing them accordingly.. Communicating suppliers for device procurement.. Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location. Purchased different hardware accordingly. Show less • Accountable for customer support• Accountable for Internal IT help desk, infrastructure, and MIS• Maintaining, monitoring as a team of the overall in-house IT.• Corrective operational support for customer experience enhancement• Active participation to improve proactive and reactive monitoring and performance measurement system for ISP, and Data Connectivity Network.• Maintain a ticketing system for every complaint.• Keep the ticket update as well as the users and the customers. Show less • Setup, maintenance and troubleshoot wired and wireless network for our customers.• Install and configure Customers Mail Server with required services like IPTables, NAT, Openwebmail, Squirermail, Roundcube, MailScannner, PoP before smtp, Auto CC, Auto Reply etc.• Routing Protocol (NAT,BGP, OSPF, EIGRP, EoIP, RIP, VRRP).• Install and configure Customers Proxy and DHCP Server with Squint, Bandwidthd, ntop etc.• Configure and maintenance of different types of Linux based file server like FTP server, SAMBA, Owncloud, FreeNAS etc.• Configure and maintenance of Zimbra Mail Server.• Configuration and Maintenance of Pfsense firewall.• Basic Configuration of Cisco router and switch.• VPN setup using RV042 Cisco router.• Kaspersky Admin Server Setup, Client Setup, Maintenance, Policy creation and Browsing restriction using kaspersky server.• IPsec VPN, Auto Failover, Browsing restriction, Bandwidth control in Mikrotik router.• Setup and maintain radio links with radio devices like NanoBeam, PowerBeam, Air Fiber, Rocket M5 etc. • Wired and wireless (WiFI) LAN setup for client.• Unifi Access Point Long Range configuration with central monitoring including token system for wi-fi access.• Troubleshooting and providing solution of Internet & data connectivity of corporate client.• Radio Link setup using Canopy &Ubiquiti devices.• Wireless router (WiFi) and WiFi zone setup for client.• E1 link setup.• Monitoring core Network using MRTG, Nagios, Smokeping, WhatsUpGold etc tools (24/7).• Maintain ticketing system for every complaint.• Keep the ticket update as well as the users and the customers. Show less

  • Assistant Manager

    Jan 2023 - Feb 2024

  • Senior Executive | Technical Support

    Jan 2020 - Dec 2022

  • Executive | Tech Support

    Jul 2016 - Dec 2019
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  United Logistics Service

  Aug 2022 - Dec 2023

  Dispatcher