Utkarsh Bhatt

Experience

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  CM Solutions Private LTD.

  Sept 2018 - Sept 2020

  Desktop Support Engineer

  > Analyze the customer issue depending on product type (Cloud, On-premise) and provide accurate resolution.> Research and identify solutions to issues like latency, commands usage, etc. for all types of products.> Properly escalate unresolved issues to appropriate internal teams (e.g. devops, R&D etc.).> Refer to internal database or external resources to provide accurate tech solutions.> Investigate issues that customer experience for the on-premise as well as the cloud (DBaaS) product. Show less

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  IDC Technologies Solutions Pvt Ltd

  Nov 2020 - Sept 2022

  Desktop Support Engineer L2

  > Provide a high level of support/service engineering across multi-platform products and services – Windows Client/Server, Client networking, Linux, Mac, iOS & Android.> Perform developing and managing a script (PowerShell/VS Code) lifecycle to automate issue detection and remediation tasks. > Provide Troubleshooting Guides, Knowledge Base, and Training for lower tier support teams to drive issue resolution rates up. > Collaborate with strategic service managers and engineering groups for the fast resolution of customer issues including working with customers directly on complicated issues. Additional responsibilities include monitoring support tickets and investigations for technical accuracy, support resource gaps, and identification of support quality needs and issues.> > Manage incident resolution SLA/OLA, Time To Escalation and Time to Resolution. Show less

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  Team Computers

  Oct 2022 - Jan 2023

  Technical Support Engineer

  > Database Management: Design, implement, and optimize database schemas (e.g., PostgreSQL, MySQL) to store and manage data generated by computer vision algorithms.> Computer Vision Integration: Collaborate with the computer vision team to integrate computer vision models and algorithms into the backend, ensuring efficient data processing and real-time capabilities.> API Development: Create RESTful APIs to expose computer vision functionalities and backend services to front-end applications and other internal systems.> Linux Administration: Manage Linux-based servers, including system configuration, security, and performance tuning.> Authentication and Authorization: Implement user authentication and authorization mechanisms to ensure data security and access control. Show less

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  NAB

  Feb 2023 - Nov 2024

  Technical Analyst

  > Design, develop, and maintain scalable backend services and APIs to support our web and mobile applications. > Collaborate with cross-functional teams to understand project requirements and translate them into technical solutions. > Implement robust and efficient data storage solutions, including databases, caching mechanisms, and data processing pipelines. > Optimize backend code for performance, scalability, and reliability, ensuring high availability and fault tolerance. > Debug and resolve technical issues, ensuring the stability and security of the backend infrastructure. Show less