Tiffany Smith

Experience

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  Hope Animal Medical Center

  May 2008 - Dec 2009

  Client Relations Specialist

  Independently established communications between clients and doctors regarding the needs of patients, as well as worked within the team of veterinary nurses to perform various duties within the veterinary practice.Handled initial contact of clientele, and began preliminary diagnostics of feline and canine patients, preparing the Veterinarian for further evaluation.Managed the day-to-day needs of boarded animals, including walking, feeding, and administering oral and/or injected medications. Show less

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  Joiner and Associates REALTORS, Inc.

  Jan 2009 - Jan 2010

  Customer Relations Manager

  Successfully interacted with a diverse customer base, providing information on available properties and guiding potential tenants through the leasing process.Assisted in the scheduling of property tours, collected application fees, and facilitated lease agreements, contributing to a seamless leasing experience.Resolved customer issues, concerns, and disputes with patience and effective problem-solving skills, turning challenges into positive outcomes.Communicated property information options clearly and persuasively, influencing prospective tenants' decision-making.Maintained a welcoming and customer-centric environment, consistently exceeding customer service expectations and creating a positive impression for tenants. Show less

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  The University of Georgia

  Sept 2009 - Feb 2012

  Consulted for international clients to understand customer goals, priorities and challenges in order to convey the efficiency of prototype solutions that are best positioned to address customer needs.Analyzed and summarized large datasets, effectively organizing complex scientific and technical information into concise visual presentations and delivering presentations with the findings to external customers in person and virtually.Implemented testing progress schedules via Gantt charts, reducing project delays and improving team and client communication. Show less

  • Microbiology Laboratory Specialist

    Jan 2010 - Feb 2012

  • Ecology Laboratory Specialist

    Sept 2009 - Dec 2009
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  Ecologix Environmental Systems

  Mar 2012 - Aug 2013

  Created standard work, desk procedures and process maps to facilitate the conformance to ISO 9001:2008 standards, training all staff in specifications compliance requirements and its translation to product sales growth.Generated and maintained business quality regulations documents, policy standards, and company organizational team structure charts via Microsoft applications such as Word, Excel, PowerPoint and Visio.Processed samples and analyzed results to align with product solutions and ensure customer satisfaction and exceed client expectations, while conforming to government regulations.Aligned product profiles with laboratory samples to ensure customer satisfaction while adhering to government regulations. Show less

  • Procurement and Warehouse Manager

    Aug 2012 - Aug 2013

  • Process Technician

    Mar 2012 - Aug 2013
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  Loving Hands Animal Clinic

  Sept 2013 - Apr 2014

  Client Relations Specialist

  Handled initial client consultations, actively listening to concerns and gathering essential information to guide treatment plans.Partnered with clients to identify their needs and recommend appropriate services, utilizing consultative selling techniques to address concerns and overcome objections.Remained calm and composed under pressure, providing reliable support to veterinarians and staff while maintaining a positive and professional demeanor with clients.Performed blood draws and other specimen collections prepared samples for in-house analysis or submission to an outside laboratory for testing. Show less

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  Boehringer Ingelheim

  Apr 2014 - Mar 2017

  Senior Laboratory Technician, Quality Control

  Processed and analyzed 60+ product applications weekly, delivering monthly and quarterly written data reports and designing corrective step-by-step action plans supported by intuitive visual flow charts to convert product dissatisfaction and encourage sales growth.Spearheaded cross-departmental initiatives to optimize organizational structure and foster a collaborative culture, strengthening interdepartmental relationships and boosting brand image, leading to increased employee engagement.Implemented Lean Six Sigma process improvement techniques, optimizing Kanban methodology in processing areas and maximizing 5S organization, improving safety compliance and increasing production time.Isolated, quantified, and propagated bacterial cultures from 30+ cell and tissue cultures and conducted 15+ RT-PCR assays of poultry viruses weekly. Show less

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  Kohl's

  Sept 2015 - Feb 2016

  Customer Service Specialist

  Adapted to changing customer needs and challenging situations, successfully addressing inquiries and resolving complaints to consistently ensure customer satisfaction.Effectively recommended and sold products to customers by utilizing in-depth product knowledge.

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  Chenega Corporation EH&F

  Mar 2017 - May 2017

  Environmental Quality Technician (Contract)

  Served as primary contact for 150+ internal clients, negotiating business relationships with outside contractors to ensure acceptable product quality for disease diagnostics and pharmaceutical development, earning the Diversity, Leadership and Vision Award in May 2017.Ensured timely closing of production schedules by assigning daily workloads to maximize efficiency while ensuring work flow of 125+ point-of-use systems was completed across assigned customer territory each week.Compiled monthly and quarterly data analysis written and visual reports on product assessments, presenting findings to on-site customers addressing trends and adverse product events. Show less

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  Werfen

  Jul 2017 - Aug 2020

  Generated $40M in healthcare product sales in one month by implementing a program to evaluate, improve and develop new processes to increase production efficiency, earning the Teamwork and Quality Award in January 2019.Organized technical presentations and instructed up to 10 onboarding employees twice monthly, evaluating team knowledge comprehension and retention to facilitate consistent adherence to the quality standard to meet deliverable production deadlines and increase direct selling time.Improved customer experience through processes that reduce inefficiencies by actively addressing and correcting customer service issues through analysis of product lots and coordinating with appropriate teams to prevent recurrence of complaints and enhance sales performance. Show less Organized and analyzed data with Microsoft Excel to detect product trends, and utilized Microsoft Visio to create engaging flow charts, schedules, and concise step-by-step actions plans, presenting demonstrated measured results to company directors.Leveraged leadership skills in building effective communication across diverse teams, contributing to the achievement of ambitious production goals and fostering a sense of personal fulfillment among team members.Tested 550+ medical device products, human blood and serum bulk samples monthly in compliance with GLP for FDA approval, coordinating with alternate testing facilities to ensure on-time delivery of product. Show less

  • Biological Quality Assurance Technician II

    May 2018 - Aug 2020

  • Biological Quality Assurance Technician I

    Jul 2017 - May 2018
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  Gerresheimer

  Mar 2024 - now

  Customer Quality Engineer

  Independently performs root cause analysis investigations on internal deviations of injection molded medication delivery systems.Oversees containment and usage dispositions of product batches affected by deviations to customer and government standards.Responsible for ensuring compliance to customer-specific quality requirements during qualification and routine production.Initiates and implements quality improvements and site initiatives to increase collaboration and productivity.Manages the validity of customer-specific PMF and DMR documentation including risk management, creation/revision of documents, and ensuring the implementation of requirements.Fosters strong and trusting relationships with internal and external interfaces to ensure cooperation in collaborative efforts. Show less