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Michael Aquino

Michael Aquino

Service Representative

Followers of Michael Aquino2000 followers
location of Michael AquinoDistrito Nacional, Dominican Republic

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  • Timeline

  • About me

    Senior Communications Management +12 years of experience in the Financial Services Industry Ontological Coach Transformational Leadership Marketing Communication RRPP Graphic Design Diversity and inclusion

  • Education

    • Quality GB

      2020 - 2020
      Diplomatura Gestión Aduanera e Importanciones

    • Colegio Nuestra Señora de la Altagracia (CONSA)

      1999 - 2009
      Ciencias y Letras

      Activities and Societies: Equipo de Actuacion, Presentador de actos de Fe y Patria, Equipo de auxiliar de l simulacro de la ONU y de la bolsa de valores.

    • EUDE Business School

      2023 - 2024
      Master of Marketing and Corporate Direction Marketing/Marketing Management, General Masters

    • Universidad APEC

      2018 - 2018
      Certificado de Project Management Computer/Information Technology Administration and Management

    • CHAVÓN

      2018 - 2018
      Diploma Graphic Design Satisfactory participation

    • Instituto Tecnológico de Santo Domingo

      2011 - 2015
      Bachelor of Business Administration (BBA) BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES

    • Universidad APEC

      2017 - 2017
      Certificado de Excel Avanzado COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES

  • Experience

    • First Data Corporation

      Sept 2007 - Oct 2009
      Service Representative

    • Scotiabank

      Nov 2011 - May 2018

      Resolve issues relating to fraud experienced by customers leverage curiosity and apply analytical skills when assessing the probability of fraud in a day-to-day activity raise awareness on emerging freight trends, share feedback to continually improve detection strategies. In charge of attending and analyzing credit and debit cards Internal fees and interests claims, loyalty programs and tendency

      • Customer Experience & Insight Officer

        Jul 2015 - May 2018

      • Fraud Analyst

        Feb 2013 - Jul 2015

      • Senior Processing Clerk of Chargebacks and Claims

        Nov 2011 - Feb 2013

    • Social Security Administration

      May 2018 - Sept 2019
      Federal Benefits

    • Scotiabank

      Oct 2019 - now
      Senior Communications Manager

  • Licenses & Certifications

    • Ontological Coaching

      World Coaching Corporation
      Aug 2020

    • Advanced English Proficiency

      Paragon Testing Enterprises Inc
      May 2017

    • Educational Credential Assesment

      World Education Services
      Mar 2019

  • Volunteer Experience

    • Ayudante y Embajador de Scotiabank

      Issued by Iluminando el Mañana
      Iluminando el MañanaAssociated with Michael Aquino

    • Una voz por la niñez

      Issued by UNICEF on Oct 2010
      UNICEFAssociated with Michael Aquino