Osama Yassin

Experience

• 

  E-Government Program (Yesser)

  Dec 2012 - May 2013

  Network Engineer

  - Monitoring devices such as Routers ,Switches and firewalls using CA spectrum. - Interact with Customer (agencies) technical engineers to ensure that the requirements are understood and deliver the solution up to the customer satisfaction.- Assisting the customer (agencies) on live priority issues on the network- Gain access to customer network (On call) and remotely help customer to troubleshoot live critical network issues on (juniper , cisco) devices.- Monitoring incidents through REMEDY tool. Show less

• 

  King Abdullah air defense academy (KAADA)

  May 2013 - now

  Network Engineer

  - troubleshoot network issues - Monitoring devices such as Routers ,Switches.- Configure Router ASR 1006 and switches such as 4500,3750,3560, and install it in new buildings.- Dealing with Active Directory , DHCP sever - planning and implementing future IT developments and undertaking project work- supervising other staff, such as help-desk technicians