James Riches

Experience

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  Freelance

  Jul 2011 - Jun 2014

  Sound Engineer

  Worked freelance recording local bands in the Birmingham area, live sound for local venues, and broadcasting for a local radio station.

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  Birmingham City University

  Jun 2013 - May 2014

  Student Ambassador

  Employed by the university to act as a representative and ambassador to visiting students.

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  Maplin Electronics

  Oct 2013 - Jun 2014

  Sales Advisor

  Customer focussed and enthusiastic Sales Advisor with an emphasis on giving first class customer service. Offered professional advice, whilst promoting products, to ensure profit and sales were maximised successfully whilst working in a fast-paced and ever-changing environment. Successfully worked within a sales team to meet monthly targets and make sales.

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  MUSIC Tribe

  Jul 2014 - Jul 2015

  Junior Engineer

  Placement year supporting New Product Introduction processes and the design of software and hardware for production test applications and tools for products within the professional audio industry.Responsible for technical support to all internal departments regarding electronic and mechanical design and manufacture processes for existing and new products.

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  The Ruddock Performing Arts Centre

  Jun 2016 - Feb 2017

  Technician

  Delivered sound, stage, and lighting requirements for productions, events and activities for the theatre and the school. Required to maintain the condition of audio and lighting equipment with regular testing and maintenance.

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  Town Hall and Symphony Hall Birmingham

  Jun 2016 - Feb 2017

  Technician

  Delivered sound, stage, and lighting requirements for productions, events and activities across two venues.

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  MUSIC Tribe

  Feb 2017 - Oct 2019

  Technician, Customer Care

  Customer services for the international manufacturer of audio gear and services, Music Tribe Global Brands Ltd.• Created educational videos for service training, technical information, and product operation.• Assisted customers with warranty repairs, technical issues, and general inquiries for Lab.gruppen, Tannoy, Turbosound, and other professional brands.Designed and implemented department processes for interacting with Distributors and Partners to improve work efficiency and client satisfaction. Devised new and improved methods to speed processes and enhance the quality of customer service. Show less

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  D&b audiotechnik

  Oct 2019 - now

  Education & Application Support EMEA

  Designs and leads technical workshops and product demonstrations across EMEA, delivering engaging, hands-on learning experiences tailored to diverse cultural and technical backgrounds.• Provides onboarding and training to technical and sales staff from distributor networks.• Presents product and solutions workshops for a wide range of applications from the d&b syllabus.• Creates and supports system designs for mobile and install using d&b and third party software.• Works with sales partners to demo new and current product ranges onsite.Known for exceptional storytelling skills and the ability to simplify intricate technical concepts, creating an engaging, inclusive, and memorable learning environment that resonates with diverse audiences. Show less