Jose Sorto

Experience

• 

  Life Time Inc.

  Mar 2011 - May 2012

  Account Manager
• 

  Best Buy

  May 2012 - Mar 2014

  Back Office Lead
• 

  BBVA in the USA

  Mar 2014 - Feb 2018

  • Acted as the main point of contact for portfolio customers, consistently delivering exceptional levels of customer service.• Managed and nurtured a remote portfolio of customers via phone, email, and text, focusing on growth and satisfaction.• Directed efforts toward servicing a portfolio of 85 customers, with the primary objective of optimizing profit contributions and portfolio balances for each client. • Offered clients tailored solutions that fostered client retention and created cross-selling opportunities.KEY ACHIEVEMENTS• Collaborated with 15 branches to facilitate remote services for 50 clients, leveraging a strong work ethic and active communication.• Identified lending opportunities for all 85 customers, ultimately maximizing profitability for the organization. Show less

  • Digital Relationship Advisor

    Aug 2016 - Feb 2018

  • Sales & Service Advisor II

    Dec 2015 - Aug 2016

  • Associate Manager

    Mar 2014 - Dec 2015
• 

  Regions Bank

  Mar 2018 - May 2019

  Financial Relationship Consultant

  • Provided valuable insights and recommendations to customers regarding Regions' consumer and business products and services, encompassing various loan and deposit options.• Took ownership of and efficiently resolved customer issues, promptly addressing complaints while demonstrating strong problem-solving skills.• Ensured a consistently exceptional customer experience, handling transactional needs, greeting customers warmly, and processing basic transactions to accommodate their preferences.• Directed customers to an internal team of experts when identifying complex financial goals and needs.• Maintained strict adherence to safe and sound banking practices, consistently complying with all relevant laws and regulations.KEY ACHIEVEMENTS• Achieved branch targets and goals by identifying customer needs and offering valuable guidance on Regions' solutions.• Successfully completed required levels of outbound phone calls, utilizing customer and prospect lead lists, as well as insights from previous customer interactions Show less

• 

  AutoNation

  May 2019 - Mar 2021

  Internet Sales Manager

  • Orchestrated and aligned a team of 15 staff members to surpass targeted performance objectives in new and used vehicle sales and profit, providing clear vision and goals to drive the sales team's success.o Motivated and guided the team to meet key performance goals, aligning them with AutoNation's best practice processes and fostering high-level engagement in daily operations.• Seamlessly transitioned customers from initial phone and internet contact to an in-store experience, delivering exceptional customer service.• Ensured the timely handling and follow-up of e-leads, offering information, addressing inquiries, and proactively scheduling appointments for store visits.• Spearheaded negotiation processes, clarifying vehicle purchase options and pricing to ensure customer satisfaction.• Collaborated with the general manager and/or general sales manager to strategize and oversee new and used vehicle inventory management.KEY ACHIEVEMENTS• Evaluated and appraised a daily average of over 5 trade-in vehicles, effectively managing customer traffic across showrooms, e-commerce, and phone inquiries.• Conducted business analyses within the new and used vehicle departments to identify areas for improvement and developing action plans that enhanced performance by 20%. Show less

• 

  Group 1 Automotive

  Mar 2021 - now

  Internet Sales Manager

  • Ensure the department initiates contact with potential customers and arranges appointments for sales consultants.• Employ desk deals to facilitate sales, generate new business, and drive growth.• Provide training and mentorship to managers and sales staff, designing and facilitating training sessions and one-on-one coaching sessions to enhance their product knowledge, sales techniques, and customer service abilities.• Execute marketing initiatives for our new and pre-owned vehicles on social media and various third-party platforms.KEY ACHIEVEMENTS• Achieved a 60% show rate with confirmed appointments or conversions to sales consultations, maximizing every sales opportunity.• Swiftly responded to inbound calls and emails within a 10-second timeframe, promptly following up with a series of outbound emails culminating in a price quote within 10 minutes, showcasing strong communication abilities.• Diligently complete 100% of daily scheduled contact tasks, meticulously documenting all customer interactions, regardless of source or type, in the LSMS.• Secured appointments with a minimum of 60% of contacted leads, engaging with at least 75% of all designated leads. Show less