Garth Marillier

Experience

• 

  Bytes Managed Solutions

  Dec 2005 - Nov 2010

  IT Customer Engineer
• 

  Technology Corporate Management

  Nov 2010 - Aug 2014

  IT Customer Engineer
• 

  Blendcor (PTY) Ltd

  Sept 2014 - Jan 2019

  SAP BASIS DUTIES• Client administration• Analyzing and solving system dumps and system logs• Starting/Stopping SAP R/3• STMS • Authorizations - create users, assign roles and profiles• SAP Systems SQL 2012 backups• SPAD • Daily checks• SAP OSS • SAP Background jobs administration• SAP systems logo and screen administration• SAP licensing administration • SAINT and SPAM • RTCCTOOL• Creating IT requisitions in SAP• SAP Service Market Place• SAP Download ManagerIT DUTIES• Finance Management – R10m budget per annum- Manage team finances - Capex and expense budgets• Mentoring of junior staff- Delegating appropriate IT duties / Tasks to junior staff.- Mentoring and tutoring staff on technical issues.• Provide technical and non-technical support to internal/external users and vendors• Helpdesk management • Manage customer SLA• Hardware and software setup, support and troubleshooting• IT stock levels – buying all IT equipment, managing vendors for the infrastructure• Print Solutions – procure, implement, install and manage• IT asset register management • IT policies management• Support systems management disciplines including software & hardware change requests• Maintains overall health of the LAN, multi-function devices & server environments • Develop, monitor and maintain service level agreements (SLA) with customers• Lead problem solving and trouble-shooting initiatives• Design, Implement and Maintain IT and related systems Infrastructure• Ensure that all infrastructures meet business requirements with regards to adequacy, efficiency and company policies• Ensure that the server environments are protected from high risks• Ensure that equipment is maintained to attain maximum business up time• Ensure that systems information is secure and business continuity is maintained• Maintain contact with new developments and motivate improvements• Microsoft Server 2012 administration• VMware vSphere Client 5.5 administration Show less

  • IT System Analyst

    Jan 2018 - Jan 2019

  • SAP Basis Analyst (Certified)

    Sept 2014 - Dec 2017
• 

  HSRC (Human Sciences Research Council)

  Apr 2019 - now

  • Senior IT Support Engineer at HSRC (Human Sciences Research Council)

    Jul 2022 - now

  • IT Support Engineer

    Apr 2019 - now