Graham Sands

Experience

• 

  Lyons Township High School District 204

  Jun 2017 - Jul 2019

  Summer Camp Counselor

  • Planned camp activities ranging from group exercises toindividual workouts.• Maintained an energetic and professional demeanor wheninteracting with children, parents, and other staff members.• Provided a weekly progress report to parents highlighting achievements and/or behavioral issues.

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  SWSH, LLC

  Feb 2019 - Aug 2019

  Freelance UX & UI Designer

  • Edited and maintained digital assets including website, social media profiles, and email marketing• Collaborated with company leadership positions to define requirements and outcomes for new digital assets• Created designs using Adobe Creative Suite and enveloped a sales pitch deck using PowerPoint• Consulted with other startups to review current products and provide design solution to solve user needs• Solved business challenges through User Research, Information Architecture, Visual Design, and Prototyping Show less

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  Hillgrove Tap

  Mar 2019 - Aug 2021

  Food Server

  • Interacted and coordinated with hosts and service staff to ensure effective service• Assisted other employees with miscellaneous tasks to boost morale and increase productivity• Protected the establishment and patrons by adhering to sanitation and safety policies• Cooperated with surrounding companies, promoting our restaurant as a place to host company/personal events

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  RMH Investment Management, LLC

  Aug 2020 - Dec 2020

  Student Data Analyst

  • Overhauled the reporting infrastructure for real-time insights into the product, marketing funnels, andbusiness KPIs• Utilized MS SQL, data warehousing programs, Tableau, and other dashboard/visualization toolsets for dataintelligence and analysis• Identified and executed on new and potential products, services, and markets• Developed critical thinking skills, understanding data visualization, presentation skills, and machine learning• Extracted data to create visually impactful dashboards in Excel and Tableau for data reporting Show less

• 

  University of Arizona

  May 2021 - May 2023

  • Facilitated a class of 200 undergraduates and individual sessions of 5-8 students on average• Developed strong learning habits within the students with a focus on attention to detail• Administered meetings with professors, advisors, and team members to give and receive personal feedback• Conducted one-on-one meetings with students creating a “next steps” plan to encourage success in the course• Hosted biweekly, beneficial sessions to help students improve their time management and writing skills• Planned sessions that involve interactive activities, workshops, and collaborative learning techniques Show less

  • IT Web Analyst

    Jan 2022 - May 2023

  • Supplemental Instructor

    May 2021 - Dec 2021
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  UScellular

  Jun 2022 - Dec 2022

  IT Business Platforms and Delivery Services

  • Developed automation scripts and macros, managed and updated databases, and implemented metrics into monthly reports presented to executives and partners• Lead and assisted in the development of a team Splunk Dashboard, monitored and resolved technical support requests, and provided beneficial advice and support to colleagues on any IT-related issues• Awarded ‘TOP Intern’ for going above and beyond, both in my work and the connections built

• 

  Apple

  Oct 2023 - Feb 2024

  US Specialist

  • Provided exceptional customer service by actively engaging with customers, addressing inquiries, and offering personalized product recommendations, resulting in constantly high customer satisfaction scores• Utilized strong communication skills to conduct product demonstrations and workshops, empowering customers to make informed decisions and enhancing their overall user experience

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  Capgemini

  Mar 2024 - now

  SAP Insights & Data Consultant