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Tejas Dewang

Tejas Dewang

Senior Technical Support Associate

Followers of Tejas Dewang125 followers
location of Tejas DewangBudapest, Budapest, Hungary

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  • Timeline

  • Skills

    Microsoft office
    Powerpoint
    Microsoft word
    Microsoft excel

  • About me

    Presently working with TomTom International B.V. one of the major GPS navigation device company and well known product based industry, working in process which involve 24*7 production environment support. Working with global team that manages the TomTom's infrastructure via interacting the servers using various technologies like iLo, Drac, VSphere Client, Xen Center, Cloudstack etc.

  • Education

    • Dnynamta High School

      -
      Bachelor of Engineering (BE) Electrical, Electronic and Communications Engineering Technology/Technician A

    • Savitribai Phule Pune University

      2013 - 2015
      Master of Business Administration - MBA Information Technology

  • Experience

    • Mphasis

      Dec 2010 - Jul 2013
      Senior Technical Support Associate

    • TomTom

      Jul 2013 - now
      System Administrator

      1.Currently in a process which involve 24*7 production environment support.2.Monitoring live services via various monitoring tools like Nagios, NagVis etc.3.Troubleshooting live services for any issues within SLA's.4.Working according to ITIL process.5.Coordinate senior team members for any escalations.6.Creating process documentation.7.Closely working with TomTom's infrastructure.8. Creating reports for management stuff.9. Managing +5000 production servers.

    • Capgemini

      Jun 2017 - now
      Support Team Lead

      Working as "AWS and Terraform Application support engineer /Dev Ops Engineer" for current customer and using CICD technique for managing huge development in application which host on cloud. My current location is Hungary, BudapestPerforming various version/infra related deploymentsRunning build in Jenkins Creating commit on git extension for deployment purposeAs a part of Deployment team successfully deployed various version in Dev, stag, Prod environment.Actively involved in many change review & Mulesoft & API gateway deployment process etc.…Multiple Mulesoft & API deployment for Staging and Production environmentHandling L3 & L3.5 support issues Direct interaction with client stakeholders for tracking critical issues, focusing on Quality areas and problem management and Responsible for IT lead to resolve issues and assist in incident and problem analysisInteraction with customer depth analysis and investigation of critical issuesEnsuring day to day deliverables as per agreed service levelEngaged in fortnightly call with Customer for any quality and deliverable issues.Worked as knowledge manager and helped in creation of process related documentsGenerating and analyzing Weekly/Monthly service quality reports.Managed a team of 25 members to ensure adherence of company policies.Managing transition to support activities., Incident SLA and Trend Analysis, document & closely monitor Quality areasAddressing all issue on priority and getting it done in specified time frameDriving monthly connect with customer and stakeholdersAttending critical issue calls to resolve the issue.Successfully completed Audit for year 2020 & 2021, as role of Quality audit engineer.Working with new team members to get onboard and offboard.Taking interview of new resource and assuring the completed trained on application.Creating roster monthly for team. Show less

  • Licenses & Certifications