Ahmed Ibrahim

Experience

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  Commercial Bank of Kuwait

  Jan 2016 - Aug 2016

  Contact Centre Agent

  Handle clients’ calls Daily reporting to team leader & group supervisor Inter-bank correspondences Assigned for reporting customers’ complaints to assistant call center manager

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  ARA Research & Consultancy

  Mar 2017 - May 2017

  Quality Assurance Auditor

  Audit call center agents’ daily calls Providing awareness to call center agents Fill up of calls’ surveys and reporting to audit process manager

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  British Council

  Jan 2018 - Nov 2018

  Customer Service Advisor / Invigilator

  -Answering and handling face-to-face, telephone and email enquiries-To Register customers for English Language classes and exams provided. - Ensuring that customers receive timely and accurate information regarding all services provided.-Responsibility for taking Teaching Centre income during registering and reconciling at the end of the day- Being responsible for cheques

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  HOTELS100 LLC

  Jul 2018 - Jan 2025

  Senior Marketing Manager

  ●Clearly define and document marketing objectives and business goals.● Perform a marketing analysis, analyze target audiences and identify key competitors.● Conduct market research, focus groups, surveys, phone or in-person interviews.● Develop communication strategies that outline competitive advantages, differentiation, and key messaging.● Recommend marketing or campaign initiatives and document an implementation plan.● Work with the UNANIMOUS team to present and deliver recommended marketing tactics.● Remain educated and current on new marketing trends and technology. Show less

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  UX Centers

  Nov 2020 - Sept 2021

  Senior Customer Service Rep/Delegate Team Leader

  Suggest solutions when a product malfunctions.Handle product recalls.Attempt to persuade customer to reconsider cancellation.Cancel or upgrade accounts.Greet customers warmly and ascertain problem or reason for calling.Resolve customer complaints via phone, email. Be the delegate team leader incase the team leader has business meetings, other work to do. Assist with placement of orders, refunds, or exchanges.Handle escalation tickets of accounts that were disconnected and book sro's. Show less

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  ULTATEL

  Sept 2021 - Feb 2023

  Senior Business Development Specialist

  As a Senior Business Development Representative, I specialize in identifying new business opportunities, building strong client relationships, and driving revenue growth. My role involves strategic market analysis, proactive outreach to potential clients, and collaboration with internal teams to deliver tailored solutions. With a focus on exceeding sales targets and enhancing customer satisfaction, I leverage my expertise in sales processes, negotiation, and account management to contribute to the company’s success. Passionate about fostering long-term partnerships, I am committed to delivering value and achieving sustainable business outcomes. Show less