Tim Smith

Experience

• 

  Olivetti Computers Worldwide Limited

  May 1997 - Sept 1999

  Warranty Support Team Leader
• 

  United Kitchens Limited

  Sept 1999 - Feb 2000

  Customer Support Manager
• 

  Telecom Express

  Feb 2000 - Aug 2001

  Campaign Team Leader
• 

  NTL

  Aug 2001 - Aug 2003

  Customer Service Team Manager
• 

  Cetelem (UK) Limited

  Aug 2003 - Mar 2006

  Collections Team Manager
• 

  Fidelity Investments

  Feb 2006 - Feb 2007

  Assistant Manager
• 

  Ofcom

  Feb 2007 - now

  Project manager and Business/Solutions analyst within the Project and Policy Implementation Team, part of the Ofcom Spectrum Group. Responsible for translating Spectrum Policy initiatives into efficient operational processes and driving efficiency through system improvement.Duties: • Responsible for curation and synchronicity of Stakeholder and Licensing data held across all enterprise systems on behalf of the Spectrum Licensing team.• Day to day management of three Systems and Data Analysts within the Project and Policy Implementation Team.• Managing and running regular systems test exercises through all stages of change management programs.• Identifying and applying change to processes and systems driven by policy change and stakeholder needs.• Providing analysis on systems defects, assessing the impact on both external stakeholders and the Business.• Liaising with internal and external Stakeholders in all matters concerning systems, data and licensing issues.• Coordinated with systems partners to finalise designs and confirm requirements. Show less

  • Data Integrity & Solutions Manager

    Feb 2011 - now

  • Corporate Team Manager

    Feb 2007 - Feb 2011