Tamara Titova

Experience

• 

  Commerz Systems GmbH

  Nov 2016 - Apr 2018

  Software Specialist

  Web application development for Commerzbank. The application is used for data processing and report generation according to the requirements of governance structures for the regulatory reporting market, including EMIR (European Market Infrastructure Regulation), MIFIR (Markets in Financial Instruments Regulation), and HKMA (Hong Kong Monetary Authority), among others.• Legacy System Support & Modern Module Development: Maintained and supported a legacy regulatory reporting web application. Simultaneously developed new, lightweight transaction reporting modules in a modern system using Java, Spring framework, and Oracle SQL, ensuring compliance with EMIR, MIFIR, and HKMA regulatory standards.• Unit Testing Efficiency: Successfully resolved 1,500 failing unit tests in a high-pressure timeframe of 6 hours, securing the timely release of a critical EMIR update.• Collaborative Testing & Feature Validation: Coordinated comprehensive end-to-end testing and worked closely with Product Managers to validate features and ensure seamless application performance.• Process Optimization via Documentation: Authored detailed user guides for QA testers, reducing meeting frequency and doubling the efficiency of testing procedures. Show less

• 

  Microsoft

  May 2018 - now

  Graph Call Records API Ownership:• Own and enhance the API used by 20,000+ organizations globally for call quality validation• Enabled service in government clouds• Migrated service to EU Data Boundary, ensuring compliance• Developed onboarding guides, that reduced onboarding time by 30% for software engineers of the API • Resolved several privacy incidents, maintaining data integrity and compliance• Actively engage in customer incidents and resolving critical lifesite incidents, delivering timely updatesMulti-Product Development & Data Platform Expertise:• Contributed to the development of call quality customer-facing tools (Call Quality Dashboard, Call Analytics, eDiscovery) on a large-scale, cloud-based, distributed data telemetry system that processes billions of events daily• Managed over 45 high-severity live site incidents, resolved 20+ customer incidents (2023-2024)• Implemented new features, enhancing user experience and product functionality• Supported system migrations and upgrades to modernize technology stacksData Governance and Compliance:• Initiated and laid the groundwork for implementing a data catalog using Azure Purview, setting the stage for future development and enhancements to ensure data integrity• Created metrics, logs, charts and dashboards, providing vital operational insights and facilitating extensive data analysisTechnical Documentation & Knowledge Transfer:• Authored 100+ articles for engineers, including onboarding guides, troubleshooting resources, and tutorials for products of the IC3 Data PlatformOn-Call Management:• Participated in on-call rotations (every 1.5 months), managing 3-20 severe incidents weeklyProcess and Culture Enhancement :• Organized cultural activities and events like Hackathons to strengthen team bonding and inclusivityCross-Functional Collaboration :• Worked with cross-timezone, multilingual teams to gather requirements and deliver solutions Show less 1. Continuous Integration Framework Support: Delivered robust support to integration framework by executing tests, diagnosing bugs, and addressing new feature requirements enabling seamless end-to-end testing across diverse platforms, clients and devices. Crafted a detailed 30-page onboarding guide, facilitating smoother integrations and knowledge sharing.2. Data Migration: Conducted a large-scale migration of 65TB from shared storage to Azure Blob Storage, achieving monthly cost savings of $5,000. This strategic shift optimized storage efficiency and reduced operational expenses.3. Cross-Functional Engineering Collaboration for Excellence: Contributed to engineering excellence within the Intelligent Conversation and Communication Cloud (IC3) by developing solutions aimed at enhancing user experience and improving service excellence. Collaborated closely with Product Managers on requirement gathering and the initial design phases. Created architectural designs and developed Proofs of Concept to lay the groundwork and set the strategic direction for the following projects: • Worked on the Service Dependencies project to enhance visibility across IC3 platform services, aiding in the efficient troubleshooting of complex, multi-service issues. • Assisted in developing the Scenario Monitoring project as a standardized tool for monitoring service scenarios and addressing troubleshooting needs. • Developed Azure Pipeline KPIs, enhancing visibility on delivery timelines through Power BI and Azure DevOps. Show less

  • Software Engineer 2

    Jan 2020 - now

  • Software Engineer at Skype

    May 2018 - Jan 2020