Andy Tauvers

Experience

• 

  PC Richard & Son

  Aug 1995 - Aug 1998

  Assistant Network Administrator

  •Provided technical and network support to all warehouses and retail locations in NY, NJ, PA & C•Coordinated the disbursement of appropriate technicians to resolve technical issues•Network technician working on IBM AS400 and Microsoft Windows NT systems•Responsible for network design and cabling for all showrooms and warehouses

• 

  Loop-Loc

  Sept 1998 - Oct 2012

  Liner Design Manager/End User Support Technician

  • Established and managed the Liner Division and new product line• Developed technical documentation establishing standards and practices for proper design and production• Worked with sales team members to grow territories across North and South America and Europe• Successfully managed, motivated and led a team to common goals through consistent communication and development• Facilitated product information seminars and multimedia presentations at international seminars and conventions• Troubleshot operator concerns and problems with hardware and software packages• Configured and controlled company backup and recovery processes• Budgeted, ordered, configured and maintained departmental computer and printer hardware• Troubleshot operator concerns and problems with hardware and software packages• Upgraded departmental computers with new hardware such as memory, hard drives, video cards and monitors• Administered remote connectivity to overseas offsite computers using remote desktop software and VPN tunnels• Evaluated employee productivity• Trained new personnel and provided company wide product training • Aided in the development of cover design standards and updated technical and safety manuals• Computer Aided Design operator tasked with drafting dealer specified dimensions for custom pool covers• Performed product pricing and technical support for dealer inquiries and installations• Led technical support department in output ratio Show less

• 

  LF Driscoll

  Oct 2012 - now

  MIS Analyst

  • Interacted daily with management and clients as well as various vendors and 3rd party consultants• Facilitated TCP/IP network support for jobsites• Delivered Direct and supervisory troubleshooting of jobsite technology including maintaining all telecom systems• Provided technical expertise for various hardware and software upgrades, repairs, and support• Responsible for all aspects of IT project budgeting and reporting• Hardened and patched security vulnerabilities on network hardware• Configured network equipment such as routers, switches and wireless access points for jobsites • Coordinated site visits with external vendors to resolve connectivity issues• Installed, configured, troubleshot and supported corporate standard software, PC, Android and Apple iOS environments• Planned and implemented an organizational SD-WAN network conversion over utillizing strategic rollout methods• Maintained Active Directory Users, Groups and Computer accounts Show less

• 

  Robert Half

  Oct 2012 - Feb 2013

  Contracted Field Technician

  •Served out a 4 month contract supporting the Structure Tone/LF Driscoll business application and infrastructure footprint and facilitated the diagnosis of issues and the proper steps to resolve issues•Supported the Structure Tone/L.F. Driscoll office and field Staff technology and telecommunications environment•Implemented Jobsite technology infrastructure based on the standards defined by IT management•Identified and took ownership of IT issues and saw them through resolution•Answered and documented support calls documenting in Numara Helpdesk System while providing a high level of customer service and support for the organization•Configured and prepared equipment for new hires•Troubleshoot and resolved issues in MS Office Suite•Setup and configured local and network Printer/Scanner/Copiers•Install, configure and troubleshoot corporate standard software•Worked independently to resolve issues within the organization’s technology footprint Show less