Ewa Budz

Experience

• 

  Various organizations

  Jan 2008 - Mar 2013

  English Language Trainer

  Led group and individual classes with professionals, teens and children utilizingtraditional methods and the conversational method; Led in-company business English courses; acted as an in-house Expert English language consultant; formulated bespoke teaching plans; executed translations in a variety of subject matters. Cooperation with, inter alia: EMPIK School, International School of EKOLA, ESE Development Group, OLYMP Institute of English, Credit Suisse, HUTMEN S.A.

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  MSI - Micro-star International CO., Ltd.

  Apr 2013 - May 2014

  Customer Service & Logistics Specialist/Team Leader

  Responsibilities:• Coordination and leadership of logistics, warehousing, customer service and engineering team• Comprehensive customer service for customers throughout Europe • End to end management of financial and administrative reports • Extensive cooperation with technical and logistics departments • Continual improvement of the logistics and financial processesKey AchievementsObtaining ISO 9001:200 certification for the business, April 2014

• 

  EY

  Jun 2014 - now

  Part of the Technology and Digital Platforms team within EY Knowledge, I am responsible for planning, coordinating, and executing generative and evaluative UX research to inform the strategic direction and development of EY's suite of internal digital platforms. Activities include:- survey development + analysis- collection + analysis of both quantitative and qualitative data (PowerBI, Optimal Workshop, Q)- A/B testing (email marketing campaigns)- user interview planning, coordination + analysis- development of personas, user journey + customer experience maps- usability testing Show less As the Knowledge Help Desk Supervisor, my role involves management responsibilities over a 10-member strong Knowledge Help Desk team. Beyond continuing to assist and participate in core Knowledge Help duties, I am also responsible for: - managing core team operations including overseeing the scheduling for 8 EMEIA regions; ensuring coverage in 7 different languages and over 5 contact channels- conducting monthly quality review checks and reporting to ensure consistent high levels of quality in both adherence to procedural norms and customer service standards- Building and maintain productive, collaborative relationships within the global knowledgeorganization and outside of EY Knowledge- Managing and participating in projects related to the deployment, promotion, training orsupport of knowledge resources- coaching and development of junior team members (as a counselor)- coordinating recruitment activities to build and strenghten the team- participating in global process mapping, process improvement, innovation and automation projects - development and implementation of knowledge methodologies, e.g. a product enablement methodology for EY Knowledge Show less As a Senior Associate in the Knowledge Services team, my responsibilities include on-the-spot coaching of EY practitioners worldwide regarding our firm's knowledge landscape. I help guide practitioners to the appropriate tools, databases, collaboration solutions or contacts and encourage best-practices in the use of these in order to maximize value and efficiency. My role also includes a significant training component, I am responsible for preparation and delivery of knowledge training courses, both virtual and classroom-based, for practitioners worldwide. My main focus is on the United Kingdom, Ireland, BeNe and Nordics regions. Show less Responsibilities:• Research and analysis from various sources on business related topics • Production of data, reports, analyses, or templates as necessary per client requirements • Extensive use of business information databases: Thomson ONE, Factiva, S&P Capital IQ, EMiS, mergermarket, Business Monitor Online, etc. • Managing research requests & projects, scoping and follow-up with clients, adherence to tight deadlines • Daily cooperation with a globally dispersed client base and project team Show less

  • Assistant Director - UX Research - Digital Enablement - Global Markets

    Jul 2024 - now

  • Manager - User Research Analyst - Digital Knowledge Platforms - EY Knowledge

    Feb 2022 - Jul 2024

  • Assistant Manager - User Research Analyst - Digital Knowledge Platforms - EY Knowledge

    Oct 2018 - Feb 2022

  • Assistant Manager - Knowledge Help Supervisor - EY Knowledge

    Apr 2017 - Sept 2018

  • Senior Associate - Knowledge Help Advisor - EY Knowledge

    May 2015 - Apr 2017

  • Associate Analyst

    Jun 2014 - Apr 2015