Waled Mohamed

Experience

• 

  Azadea Group Egypt

  Feb 2010 - May 2011

  Sales Executive

  • High flexibility and ability to adapt to different customers• Luxury product knowledge• Excellent communication skills• Follow-up administrative matters.• Excellent commercial awareness and customers attitude• Excellent teamwork skills• Follow up the reality of the market on a daily and reports relating to the Status of work the competition.• Gather market and customer information and provide feedback on buying trends.

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  Fawaz Al Hokair & Co

  May 2011 - Jul 2013

  Sales Executive - Cashier

  • Help customers with enquirers – provide advice, styling tips and product knowledge• Responsible for providing excellent customer service by offering ideas on the selection of clothing and accessories• Perform the tasks of entering name and phone numbers of potential customers for future reference• Responsible for interacting and communicating with customers on phone or in person to determine and meet their merchandise requirements• Responsible for providing knowledge of the fabrics and materials to customers• Organize merchandise and stock inventories• Excellent Team Work Skills.• Submit the daily report to my TL (head Cashier) .• Handling all the cash and cards Trx . Show less

• 

  Emirates NBD

  Oct 2013 - now

  Call Center Representative

  • Handling Arabic and English calls.• Responsible for all customer inquiries about Accounts - Loans - Credit cards - and the promotion Line • Dealing with all customer complaints in a professional way.• Achieving my target and the KBI Every month• Answer questions - give explanation - and solve problems for customers.• Skill in using banking system or online terminals.• Skill in using multi-line telephone.• Making good sales on the bank product.