Dijo Dai

Experience

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  Bliss Chocolates

  May 2010 - Apr 2013

  Territory Manager

  Handled the Corporate Clients and Retail department.• Handled New store openings • Field Sales Handling a team of 5 and the retail department a team of 35.• Initiates and coordinates development of action plans to penetrate new markets.• Strong understanding of customer and market dynamics and requirements. • Proven leadership skills and ability to drive sales teams. • Assist the Director Board in starting the retail sector for Bliss Chocolates in tie up with Metro Cash and Carry, Natures Basket, Gourmet West etc.• Assisted in launching the new brand named “Passion Café” Show less

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  Kompaz Corporate Services

  May 2013 - Feb 2014

  Founder

  • Created the Brand and the Marketing Strategies• Handled the Overall Performance of the Brand Including Sales, Marketing and the Business Development.• Prospect for potential new clients and turn this into increased business.• Identified potential clients, and the decision makers within the client organization.• Research and build relationships with new clients.• Set up meetings between clients decision makers and company’s practice leaders• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.• Using knowledge of the market and competitors, identified and developed the company’s unique selling propositions and differentiators. Show less

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  Jubilant FoodWorks Ltd.

  Mar 2014 - May 2017

  Restaurant Manager

  • Maintained the P & L of the Restaurant.• Operate the restaurant within the budget and achieving the targets.• Handle the routine management, overseeing the functioning of the cash registers and supporting documents.• Perform the duties of supervising Sales, LSM, Audits, Cash, Staff, Recruitment, Training, Scheduling, Inventory control, Equipment maintenance, and Loss prevention.• Ensure the best customer services and effectively addressing the Customer Grievances• Expedite front lines, direct flow of customers, and ensure good customer services. Show less

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  Honeycomb Retail India Pvt Ltd

  May 2017 - Dec 2017

  Area Operations Manager

  • Maintaining the P & L of the Restaurants handled.• Operate the restaurants within the budget and achieving the targets.• Handled and guided the LSM for the restaurants.• Ensure the best customer services in the Restaurants.• Hiring the most qualified candidates.• Train, coach and manage all staff, and conduct monthly customer service audits.

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  Cure.Fit

  Feb 2018 - Apr 2019

  Operations Manager

  • Responsible for maintaining the P & L with less shrinkage and wastage.• Operate the Kitchen within the budget and achieving the targets.• Handled the team of about 120 staff with 5 Departments • Ensure the SLA Achievement and Customer Ratings Target• Hiring the most qualified candidates.• Train, coach and manage all staff, and conduct monthly audits

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  Tablez India Pvt Ltd

  May 2019 - Jul 2020

  Marketing Manager

  • Handled the Marketing activities and Strategic Planning for 2 F & B Brands (Galito’s and Bloomsbury’s Global Kitchen) • Handled both the Offline Marketing and the Online marketing team & promoting the brands in aggregator platforms • Created the Dark Kitchen Concept for the Brands • Handled the Brand revamping of Bloomsbury’s Global Kitchen • Brand expansion and strategies for New product launches, ATL& BTL marketing activities for the Brands.

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  SMOOR Chocolates

  Nov 2021 - Nov 2023

  Business Head

  • Handling the Business Development , Ops & promoting the brands in aggregator platforms • Created the Cloud Kitchen Concept for the Brand• Brand expansion and strategies for New product launches, ATL& BTL marketing activities for the Brand.• Ensuring the SLA Achievement and Customer Ratings Target• Hiring the most qualified candidates.• Train, coach and manage all staff, and conduct monthly audits• Operate the Kitchen's within the budget and achieving the targets.

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  Smakz

  Aug 2023 - now

  Co-Founder