Mohamed H.

Experience

• 

  Banque Misr

  Jan 2013 - Apr 2013

  Graduate Trainee
• 

  Amer Group

  Jul 2013 - Jan 2014

  Sales Team Leader
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  EtalexMetal

  Feb 2014 - Dec 2014

  Senior Sales Executive
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  Teleperformance Egypt

  Dec 2014 - Dec 2017

  • Assistant Call Center Manager

    Dec 2016 - Dec 2017

  • Operations Supervisor

    Mar 2016 - Dec 2016

  • SME - Subject Matter Expert

    Jun 2015 - Mar 2016

  • Travel Advisor

    Dec 2014 - Jun 2015
• 

  IDP Education Ltd

  Dec 2017 - Feb 2024

  Oversaw and managed the contact center operations across Egypt and Saudi Arabia, supporting student placement and engagement for IDP’s clients. Developed and executed strategies that enhanced operational efficiency and ensured high-quality support. Mentored and guided team members, fostering a culture of continuous improvement and excellence in customer service.Key achievements:Improved customer retention by implementing targeted support strategies.Streamlined workflows, resulting in a 20% reduction in response time.Strengthened market insights through data analysis, directly contributing to service improvements and better client engagement. Show less Managed a team within the student placement department, focused on delivering exceptional customer service. Responsible for overseeing daily operations, handling escalations, and ensuring service levels met organizational standards. Played a crucial role in training and developing team members, enhancing their communication and analytical skills.Key achievements:Successfully led team to exceed performance targets, achieving consistent positive feedback.Enhanced team productivity through process optimization and effective coaching.Contributed to strategic initiatives that improved the student placement process. Show less

  • Contact Center Manager

    Jul 2021 - Feb 2024

  • Team Leader

    Dec 2017 - Jul 2021
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  Easy Apply Education Consultancy

  May 2024 - Sept 2024

  Contact Center & Customer Experience Manager

  Successfully managed and optimized the contact center operations, ensuring a seamless customer journey for prospective students. Led a team in enhancing customer experience through strategic communication, process improvements, and data-driven insights. Implemented customer feedback mechanisms to refine service delivery, driving higher customer satisfaction and engagement in the education consultancy sector.Key achievements:Boosted customer satisfaction by implementing streamlined processes.Led team training initiatives focused on customer-centric communication and problem-solving.Utilized market insights to align services with client expectations and industry standards. Show less

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  EduVenture for Educational Services

  Oct 2024 - Jan 2025

  Study Abroad & Student Recruitment Manager

  With 7+ years of experience across the Middle East, I currently lead student recruitment at EduVenture, connecting students with top global universities. I specialize in building strategic partnerships and providing personalized guidance, ensuring a seamless journey from application to enrollment. Having worked in markets like Egypt, KSA, UAE, Kuwait and Turkey and beyond, I bring deep expertise in meeting the unique needs of students and institutions. I’m passionate about helping students access new opportunities and supporting universities in expanding their global reach Show less

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  Casita - Your Student Home

  Jan 2025 - now

  Head of Operations MENA

  Oversee and manage regional operations across the Middle East and North Africa, ensuring seamless service delivery and operational excellence.Lead and mentor cross-functional teams to enhance performance, optimize processes, and achieve organizational goals.Develop and maintain strategic partnerships with universities, agents, and key stakeholders to drive business growth and expand market presence.Implement innovative strategies to improve customer experience and streamline operations, aligning with the company’s mission and objectives.Monitor key performance indicators (KPIs) to ensure continuous improvement and operational efficiency. Show less