Amy DiStefano

Experience

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  State Street

  Aug 1995 - Apr 2004

  Desktop Support Technician

  • Assisted project team in upgrading 2,000 workstations to Microsoft Office 2000.• Managed Office 2000 and Navigator implementation at Switzerland office location servicing 200 users.• Migration lead for 200 Novell based clients to a Windows environment as part of a business acquisition.• Active Directory Account Administrator. Responsible for new account creations, account modifications and account deletions for 2,000 users.

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  Global Signal

  May 2004 - Aug 2007

  Desktop Support Technician

  • Earned a solid reputation for complex problem solving, productivity, professionalism, and responsiveness across a wide variety of areas supporting 1,000 + users.• Liaised with third-party support for PC and printer vendors to facilitate repairs.• Configured and maintained images for internal desktops and laptops utilizing Ghost Imaging software.

• 

  The Coca-Cola Company

  Aug 2007 - Dec 2019

  • Managed Tampa IT Field Operations for 1000+ employees, supervising onsite resources and serving as the onsite point of escalation for senior leadership • Project managed the EDI cutover and operational support as part of transition from inhouse to an outsourced provider • Led Windows 10 system refresh workstream as part of IT divestiture/separation program, deploying 1000+ new assets within 12 months while maintaining business operations • Led a SaaS call center transition to replace Cisco with Genesys for a 500-person call center team including IVR redevelopment, phone porting, UAT, and hypercare support Show less • Built strong and sustainable relationships with business partners and project team members.• Developed business requirements and processes with stakeholders and project teams through requirement gathering workshops to deliver world class capabilities to 10,000 Field Sales Associates in North America. • Coordinated and drove development efforts with third party software products by developing SFA Cordova program modification and integration. Implemented user acceptance testing with a focus on documenting defects and executing test cases.• Partnered with onshore and offshore development teams to provide effective technology solutions.• Authored project documentation including scope documents, requirements, test artifacts, implementation and support guides. Show less • Led large scale IT implementation projects and administered IT systems for 35,000+ clients in North America. Partnered with Corporate Legal, Procurement, Change Management and Architecture teams for review and approval of new technology solutions.• Managed project to integrate 5,000 associates as part of a business acquisition. Coordinated testing and communications. Built support procedures and deployment plans.• Provided 3rd level support of systems including SCCM and the Application Store (1E Shopping).• Led deployment of the SalesForce Automation tool to 10,000 sales associates in North America. Responsible for deployment plan, testing and execution. Created supporting documentation for support teams.• Lotus Notes to Outlook migration facilities lead for 2,000 associates located at Shared Services and the Customer Contact Center. • Implemented new Payroll and A/P checking printing operations for North America. Show less

  • Project Manager IV

    Apr 2018 - Dec 2019

  • Business Analyst IV

    Jun 2015 - Apr 2018

  • Technical Analyst I, II, & Deployment Analyst III

    Aug 2007 - Jun 2015
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  Coca-Cola Bottlers'​ Sales and Services

  Jan 2020 - now

  Project Manager IV

  • Program managed 40 security hardening initiatives to strengthen the organization’s security posture in alignment with NIST guidelines• Project managed the technical workstream for organization’s building consolidation effort, relocating 750+ employees and equipment into a single facility• Assumed interim ownership of RPA governance and management duties to solve immediate resource gap; quickly initiated knowledge transfer and team leadership responsibilities to minimize operational impact • Oversaw and managed the transition of local IT Field Support from onshore MSP to offshore provider • Led IDM efforts and ongoing support for a 500-person BPO transition, enabling organization to transition BPO providers within six months and achieve productivity targets Show less