Omari Norman

Experience

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  Footprint Field Marketing

  Jul 2010 - Sept 2010

  Promotions Officer
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  Henry Maynard Infant School

  Jun 2011 - Jul 2011

  Teaching Assistant

  A 15-day Student Associate Scheme placement which involved engaging with Year 2 school pupils in order to raise their academic aspirations.

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  Eden Brown Built Environment

  Jul 2011 - Sept 2011

  Recruitment Intern

  Main responsibilities included:• Creating job adverts, CV screening, database maintenance and KPI report generation• Communicating with and managing candidates via telephone, email and mail• Working closely with the Charities, Revenues and Benefits and Nursing teams to place candidates in suitable temporary and permanent roles.During this 2-month internship, I impressed with my helpfulness, work ethic and aptitude for the job. I optimised the Revenues and Benefits department's candidate bank with a communal Excel spreadsheet after contact all available candidates. I also boosted the number of successful placement made by the Charities team through CV searching and screening. I collaborated comfortably with 3 diverse teams and also worked efficaciously and independently under pressure. Show less

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  PA Life Magazine

  Jun 2012 - Aug 2012

  Media Sales Executive

  Main responsibilities included:• Business to business (B2B) sales• Conducting database tutorials for senior and non-senior colleagues• Selling a portfolio of products to businesses including entries on Venue Directory, advertising space in the PA Life Magazine and on the PA Life WebsiteThroughout this internship, I created value for the magazine through new business development and sales. I brought organisation to the chaotic atmosphere at the start-up and cohesion to the sales team, quickly becoming an integral team member. Additional, peripheral responsibilities included administrative and coaching roles to assist organisational progress. Show less

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  RCCG Europe Continent Office

  Aug 2012 - Oct 2012

  Keyboardist

  Professional musicianship stopgap

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  Insights by Kantar

  Oct 2012 - Sept 2014

  Main responsibilities included:• Monitoring, motivating and coaching Telephone Interviewers (TIs), showing them how to attain and maintain exceptional quality interviewing while maximising quantity• All TI responsibilities, but also conducting Business to Business (B2B) telephone surveys for clients including, HMRC and the Department for Education• Using bespoke software such as, STS and Dialler ConsoleAs part of the management team, responsible for quality control, productivity maximisation and call centre discipline, I brought out the best in our TIs by delivering well received, constructive criticism and advice and leading by example, maintaining my high standards. Show less Main responsibilities included:• Using CATI to conduct Business to Customer (B2C) telephone surveys for various clients including, Sport England and SES Astra.• Cold calling and persuading the public to participate in social and market research.This flexible role was the perfect counterpart to the numerous projects and voluntary roles I was engaged in while working at TNS UK. Whilst at TNS UK, I became renowned for my consistent high productivity, reaching and exceeding strike rates (target number of surveys per shift) and supervisors are always very pleased to have me on their team. As a result of working here, I have enhanced communication and persuasion skills. Show less

  • Senior Interviewer

    Oct 2013 - Sept 2014

  • Telephone Interviewer

    Oct 2012 - Oct 2013
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  FDM Group

  Aug 2015 - Jan 2023

  Business Analyst

  I completed the Business Analyst training programme and now represent FDM as a graduate consultant. The programme includes the following modules:1. Professional Skills2. SQL3. Excel/VBA4. Business Analysis (with BCS Exam)5. Investigation Techniques/Stakeholder Management/Teamwork6. Business Case/Risk Management/Business Process Modelling7. IS Modelling and Testing Techniques8. Requirements Engineering and Delivering Change9. Project Week (using an agile approach to an internal project)As part of my placement at Northern Trust, I have also completed the ISTQB - BCS Certified Tester Foundation Level (May 2017).Consultant Peer Support (August 2018 - May 2021): within this ancillary role, I was responsible for cultivating a sense of community among FDM consultants working onsite at Northern Trust, Limerick.Wellbeing Champion (May 2019 - Present) Show less

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  Northern Trust

  Oct 2015 - now

  As members of a highly and diversely skilled Business Process Analysis (BPA) Utility group we sit within a Business Transformation subunit, whose focus is to meet the challenges and opportunities posed by the emerging trends in and around the fund administration industry by utilizing robotic process automation, citizen low-code, and no-code development, and data analytics with platforms and tools, such as Xceptor, Microsoft Power Platform, and Blue Prism. We provide BPA support and expertise for change and transformation across the subunits in the broader Global Fund Services Fund Administration Transformation & Innovation business unit.Main responsibilities include:• Working according to Scaled Agile Framework (SAFe), using tools such as Azure DevOps, Other activities:• Volunteer Champion (April 2023 - ) Show less As a member of a tight knit EMEA Fund Accounting (FA) Business Process Analysis (BPA) team and broader FA Business Evolution team, whose focus is to meet the challenge and opportunities posed by the emerging trends in and around the funds industry by utilising robotic automation, artificial intelligence and data analytics, I facilitate various innovative projects and stories needed by the Fund Accounting side of the investment management corporation, such as the core system upgrades (e.g., FIS Global InvestOne Enterprise), creating new reports in various FA system environments, enhancing system functionality and FA processes through technology. Main responsibilities include:• Simultaneous end-to-end management of multiple small projects and stories to improve operational efficiency, remove operational risk and build/maintain client relations• Gathering and documenting requirements for small and medium sized projects, epics and stories• Acting as a Subject Matter Expert (SME) on FA and FA Systems• User Acceptance Testing (UAT) on small, medium and large scale projects, as well as epics and stories• Understanding department-wide processes, optimising and automating how the organisation conducts its value creating activities• Stakeholder management and engagement• Working in an Agile manner, using tools such as JIRA, as the corporation transitions into becoming more Agile.Other responsibilities include:• Assisting with internal (BPA department) process improvement (improving operational efficiency, reducing risk and increasing customer satisfaction) through research, analysis and documentation• Coaching new recruitsOther activities:• Sports and Social Committee 2015/2017• Level 5 FETAC Certified Occupational First Aider• Junior Achievement Ireland Volunteer (2017 and 2018)• FA Champion (February 2020 - )• PepTalk Ambassador (February 2020 - ) Show less

  • Business Process Management Consultant

    Feb 2023 - now

  • Business Process Analyst

    Oct 2015 - Feb 2023