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Linda Wolanski

Linda Wolanski

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location of Linda WolanskiFalkirk, Scotland, United Kingdom

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  • Timeline

  • About me

    ICT Service Desk Manager at NHS Forth Valley

  • Education

    • Service Desk Institute

      2006 - 2006
      Accreditation Service Desk Manager

      I attended the ITIL endorsed Service Desk Manager training provided by the Service Desk Institute and sat exam and passed :-)

    • Falkirk College

      2004 - 2006
      HND in Computing / Network Support Information Technology

      Activities and Societies: I attended night school while working two jobs to enable me to move on with my career. Sage business accountsBook keeping SQAHNC in ComputingHNC in Network SupportHND in Network Support

  • Experience

    • NHS Forth Valley

      May 1999 - now

      I am responsible for the running of an effective, excellent standard of the ICT Service Desk. This includes the day to day efficiency of all of the 1st line technical fixes and escalation to correct technical teams within ICT to enable our 11,000 staff to work with our IT systems. I am also responsible for the procurement of all ICT equipment and Asset Management of our hardware and software. I am part of the Senior Management Team for ICT in NHS Forth Valley. I was a technical trainer within NHS Forth Valley helping staff who had less understanding of IT to enable them to use our IT systems within their own roles. As an ICT Analyst I was responsible for 2nd and 3rd line technical fixes for staff across our organisation. We had to meet tight timescales and priorities to ensure clinical and non clinical staff were able to work with our IT systems effectively.

      • ICT Service Desk Manager

        May 2005 - now

      • ICT Trainer

        May 2001 - May 2005

      • ICT Analyst

        May 1999 - May 2005

  • Licenses & Certifications