Julian Johnson

Experience

• 

  Ministry of Education of Jamaica

  Jun 2009 - Jun 2010

  Data Entry Clerk

  I worked on test pilot program call the GNAT & GSAT in which student of the primary age and junior high age that would be sitting exams soon there information would be entered in to the application for storage this was done for all students in that category island wide.

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  HGS - Hinduja Global Solutions

  Feb 2016 - Jul 2018

  Customer Service Representative Team Lead

  I started off as a Customer service advocate for a Health Insurance Client (Cigna Health Insurance). I was trained on how to read and provide benefits to both customers and providers; the training also went into claims I was responsible for providing claims details to both customers and providers for health services rendered by the providers. claims was a delicate issue and so you had to be versed in benefits to be able to interpret the errors with claims and provider solutions to both providers and customers and also make sure that you don't breach a HIPPA violation in which sensitive protected health information about the patient is given without there consent. I was also responsible for reporting any HIPPA breach and fraud attempted by billing made by providers or customers to our HIPPA or Fraud Team for further investigations. I would then have to report the results of the investigation to the provider or customer where needed. As a supervisor, you are responsible for listening to advocates' calls and providing coaching where needed. I had to track patterns in behavior and attendance of advocates and have written documentation of that coaching point. I was also responsible for listening to calls to come over from the client as possible misquotes to customer or provider and validating if a misquote was given to determine whether payment will be made based on what was quoted or if the correct benefit was given. I was also responsible for payroll tracking by manually imputing advocates' hour's work along with discrepancies on a daily basis to ensure accurate delivery of hours to be paid. Show less

• 

  MonsterConnect

  Jul 2018 - Oct 2019

  Virtual Assistant

  Worked as a lead generator by calling and cold/warm transferring leads to clients based on their requirements.

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  Westchem Distributors

  Jan 2019 - May 2019

  Customer Relations Manager

  Supervised CRM technology used to monitor the company's relationships and interactions with customer service representatives. and potential customers. Determined a course of action to resolve customer problems. Ensured that customer service representatives follow all company policies and procedures when dealing with customers.

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  CARROT Global

  Nov 2019 - Jan 2022

  English Teacher

  I worked as an ESL Tutor teaching students English, correcting grammar. Made corrections to sentence structure and pronunciation, and helped them to build their confidence in communicating through English.

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  Irie Digital Marketing

  Jan 2022 - now

  Digital Marketing Manager
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  Webb Pest Control Services

  Jan 2022 - Feb 2022

  Social Media Marketer

  Managed a social media marketing campaign for Webb Pest ServicesDesigned creatives that served the client’s needs and reflected their valuesManaged client relationships and expectationsCoordinated work with a team spread across multiple time zones to achieve client outcomes

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  Allo Bread and Pastry

  Mar 2022 - Apr 2022

  Social Media Marketing Content Specialist

  ● Creative and content creation.● Making the strategy come to life ● Leads in the brainstorming session● Presentation of the script, and slides.● Reviews and provides feedback on other team members’ work