Andrew Robertson

Experience

• 

  Geek Squad

  Aug 2008 - Feb 2011

  Computer Technician

  Geek squad in store agent, performed out of warranty hardware and software repairs to all kinds of personal computers.

• 

  UC Davis

  Feb 2011 - Aug 2014

  Computer Resource Specialist

  A. Repair Center Coordinator/Technical SupportProvide daily, front-line technical support for Repair Center constituents. Maintain A+ certification. Receive, prioritize, and respond to trouble calls and emails. Quickly identify problems or issues, determine solutions, and implement the most appropriate solution. Coordinate and prioritize routine repairs, upgrades, installs, etc. Provide and file necessary documentation for repairs and associated charges. Maintain strict compliance to manufacturer policies and procedures for repairs and reimbursements. Adhere to department goals for customer communication, status notification, repair approvals, and billing. Adhere to industry standard repair turnaround times. Serve as a technical liaison between constituents and technicians. Establish and maintain working relationships with other IT entities on campus. Supervise and provide direction for the activities of the Repair Center, including the direct supervision of student staff. Model a high commitment to customer service in interactions with clients, co-workers and others. Communicate and interact with clients, co-workers and others in a respectful, tactful, and effective manner.B. Supervision of Technical Support StaffDevelop Student Technical Series positions: recruit, interview, select, train, evaluate, and release student staff as necessary. Establish job performance expectations. Monitor and evaluate performance. Schedule and assign student staff to meet operational needs and budgetary constraints of the department.C. Inventory Management/General AssistanceEstablish working relationships with vendors and manufacturers. Maintain strict compliance to manufacturers/distributors return material authorization request policies for defective and discontinued products. Adhere to departmental and accounting processes for product returns. Monitor receipt of credits. Show less

• 

  Stericycle

  Aug 2014 - Aug 2015

  Call Center Representative

  Received calls, took messages, and followed strict prompts for over 5,000 companies.

• 

  Rent-A-Center

  Aug 2015 - May 2017

  Product Delivery Specialist

  Loading, unloading, assembly, delivery, pickup and cleaning of furniture and appliances.

• 

  Centene Corporation

  Mar 2020 - Jul 2020

  Information Technology Support Specialist (Remote Deskside Services)
• 

  CORRECTIONS & REHABILITATION, CALIFORNIA DEPARTMENT OF

  Jul 2020 - now

  Information Technology Associate