Khayelihle Sithole

Experience

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  Verimark Pty Ltd

  Jun 2015 - Jul 2016

  Sales Associate

  Selling products.Demonstrating products to customers.Upselling.Cross - merchandising.Handling customer complaints.Stock taking.Stock counting.Promoting company products.Acting as brand ambassador for company.

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  Weram Group International

  Jan 2019 - Sept 2019

  Junior Desktop Support Engineer

  Email Setup/ ConfigurationBackup KnowledgeWindows OS InstallationRemote Access Support ( Teamviewer, AnyDesk)Network Configuration and Troubleshooting (knowledge of DNS, DNCP)Sage Pastel InstallationPrinter Setup and TroubleshootingVirus and Malware RemovalMS O365 Installation

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  OS Business Systems

  Nov 2019 - Nov 2020

  Junior Information Technology Technician

  OS Financials InstallationTechnical SupportPoint Of Sale Hardware InstallationSoftware TrainingPOS Printer TroubleshootingMS Office InstallationWindows OS Installation

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  CLOUD4SA (PTY) LTD

  Jun 2021 - Dec 2021

  Junior IT Administrator

  Technical SupportEmail Configuration/SetupO365 AdministrationUser Account AdministrationMS O365 Installation

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  ZKTeco South Africa

  Dec 2021 - now

  Technical Support Engineer

  Taking calls from customers/end users to identify problems and advise on solutions.Logging all attended calls on ZOHO and thus keeping records of all queries.Analyzing calls logs in order to identify common trends and underlying problems.Provide feedback on solved problems in order to compile a solution manual.When necessary, assist client via Team Viewer/Any Desk.If necessary, assist with on site training.Have a working knowledge of the CRM system (ZOHO).