Sandra Rodríguez Redondo

Experience

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  Nal von minden GmbH

  Apr 2011 - Sept 2011

  Marketing & sales consultant

  · Responsible for customer relationships.· Updating, organizing and maintaining the customer database.· Tele-marketing.· Preparing advertising material.· Interacting with customers to resolve problems.· Responsible for coordinating, arranging and organizing

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  Defacto-x GmbH

  Jan 2012 - Dec 2013

  Senior Customer Interaction Specialist - adidas miCoach

  Manage the creation and timely delivery of QSGs and User Manuals: gathering content,coordinating the design, copy writing and translations.· Communication with customers on daily basis via e-mail and phone (Spanish and English).· Answering customer´s questions and solving technical issues.· Updating, organizing and maintaining the user database.· Translations for products, solutions, and webpage announcements.· Forum moderator.

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  Defacto x GmbH

  Jan 2014 - Mar 2015

  Content Manager, adidas miCoach

  · Content material for new products: manage and oversee end to end process fromcreation to delivery in all languages and ensure content and tonality is correct and alignedwith product managers and marketing team. (User Manuals, Quick Start Guides, RetailTraining Material, guides, videos, etc.).· Support site: manage all material (guides, downloads, imagery and videos), providinginput to redesign UX plans.· Use non helpful feedback reports to continuously review and revise content to ensureuser instructions are clear, fresh and purposeful, aligned with the brand tonality.· Product Manager back up for follow up with daily issues.· Oversee and coordinate all translations with agencies.· Knowledge and training: ensure Customer Support team is always up to speed with thelatest knowledge about new product launches, website updates, new features,experiences, etc.· Oversee the development of support & competencies program at defacto - Expandingknowledge of agents – in order to help agents establish areas for improvement andprevent case escalation. Show less

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  Ibis, ibis Styles, ibis budget

  Sept 2015 - Dec 2015

  Recepcionist

  Deal with bookings by phone, e-mail and face-to-face in German, English and SpanishComplete procedures when guests arrive and leavePrepare bills and take paymentsComplains and problems management

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  Cip trademarketing GmbH

  Jan 2016 - Dec 2016

  Specialist Customer Service - adidas

  Responsible for deliveries worldwide of the most exclusive adidas productsKey Account Service for the most exclusive customers worldwide Follow up payments Updating, organizing and maintaining the user database.Support to the sales team during Paris Fashion Week Sell-in

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  Adidas

  Jan 2017 - Apr 2021

  Account Service team lead of the most exclusive adidas productsProvide leadership to achieve account Service excellenceTrain and Support Account Service teamImprove existing processes and procedures (Customer service, supply chain, etc.)Align and coordinate with key interfacesEnsure a correct workflow between all direct reportsCoordinate and improve processes with our warehouses in Boston, Hong Kong and MunichPlan and review the Global Launch Calendar based on availability at our warehouses and distribution lead times to our global AccountsForecast monthly turnover based on launches and adidas general cash in objectivesWork closely with the Fashion Sales team to achieve common goalsCoordination with Sales team to assure sales KPI´sStakeholder engagementSLAs definition Key Account Manager TasksSupport the implementation of SAP during 2020 Show less

  • Manager Global Accounts

    Jan 2018 - Apr 2021

  • Senior Specialist Global Account Service

    Jan 2017 - Dec 2017
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  Nedap Retail

  Jun 2022 - now

  Key Account Sales Manager