Md. Aliul Islam Abir

Experience

• 

  TechBrigades

  Sept 2020 - now

  ● Manage multiple teams of IT professionals to ensure efficient project execution and delivery.● Oversee the planning and implementation of key projects, ensuring alignment with business objectives and timelines.● Analyze performance metrics and generate reports to inform decision-making and improve operational efficiency.● Develop and implement training programs to enhance team skills and productivity.● Collaborate with cross-functional teams to streamline processes and improve service delivery.● Resolve customer complaints and issues in a timely and professional manner, ensuring high levels of customer satisfaction and retention. Show less ● Lead projects ensuring timely delivery and adherence to project scope and objectives.● Provide expert guidance and mentorship to team members on best practices, operations standards, and emerging technologies specific to the chapter's domain.● Drive continuous improvement by identifying and implementing new tools, techniques, and methodologies to enhance team performance and productivity.● Foster a culture of knowledge sharing through regular workshops, training sessions, and documentation.● Ensure the highest quality of deliverables by establishing and enforcing rigorous testing and review processes.● Regularly assess and monitor the performance of team members, providing feedback and identifying opportunities for skill development.● Manage the allocation of resources, ensuring optimal utilization and addressing any capacity constraints. Show less ● Analyze existing business processes to identify bottlenecks, ineffciencies, and opportunities for automation.● Collaborate with stakeholders to gather requirements and define automation goals aligned with business objectives.● Develop, test, and maintain automated workflows using tools like Selenium for web-based automation, Appium for mobile automation, and Excel for data analysis and reporting.● Develop and maintain reports and dashboards that track automation performance, identifying trends and areas for further improvement.● Monitor automated processes to ensure smooth operation, promptly addressing any errors or interruptions.● Work closely with analysts and stakeholders to understand requirements, gather feedback, and make adjustments as necessary.● Communicate progress, findings, and results from automation projects to non-technical stakeholders in a clear and understandable manner. Show less ● Gather and compile data from various sources, ensuring accuracy and completeness.● Perform detailed data analysis to identify trends, patterns, and insights.● Create comprehensive reports to present findings and support decision-making processes.● Conduct risk analysis to identify potential risks and opportunities in business processes.● Monitor key performance indicators (KPIs) and metrics to track business performance.● Provide analytical support for operational improvements and efficiency initiatives. Show less

  • Assistant Manager

    Jul 2023 - now

  • Team Lead

    Jul 2022 - Jun 2023

  • Senior Analyst

    Oct 2021 - Jun 2022

  • Junior Analyst

    Sept 2020 - Sept 2021