Resti Juniarti Nainggolan

Experience

• 

  Universitas Sumatera Utara

  Aug 2012 - Aug 2014

  Microbiology Laboratory Assistant
• 

  PT. Perkebunan Nusantara IV (Persero)

  Jul 2013 - Sept 2013

  Internship Program
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  PT. MNC Sky Vision

  Sept 2015 - Sept 2017

  1. Develop outbound lead strategy to optimize and maximize contacts to drive sales with strong list yield.2. Actively and consistently support efforts to simplify and enhance the customer experience.3. Coach, train and lead a team of Telesales Representatives to increase productivity and maintain sales goals.4. Ensure Telesales Representatives are sufficiently trained in the necessary functions and products in order to guarantee all work is completed accurately and in a timely manner.5. Effectively manage day to day attendance tracking, policy adherence, and escalation resolution and performance issues. Show less

  • Customer Care Development & Communication Supervisor

    Sept 2016 - Sept 2017

  • Telemarketing Supervisor

    Jun 2016 - Aug 2016

  • Management Development Program

    Sept 2015 - Jun 2016
• 

  PT. BANK NEGARA INDONESIA (Persero) Tbk.

  Oct 2017 - now

  Business Banking Relationship Manager

  1. Managed a portfolio of business banking clients with total loan limit of IDR 15 billions.2. Approach and dealing with debitor about loan agreements.3. Managed loan quality and monitors client's business progress.