Jim Vallerie

Experience

• 

  New York Life Insurance Company

  Jun 2005 - Apr 2014

  Lead BA/PM on a strategic project that is converting over 4,500 pieces of correspondence from legacy systems to HP Exstream. This includes the decomposition of current workflows to document the triggers for each piece of correspondence and analyzing these workflows to reduce redundancies where possible. Lead BA and Testing Manager for a strategic project that allowed agents to process address changes on behalf of their clients. This has saved the Company over $150,000 by offloading these rote transactions from the Customer Service Representatives (CSR) in our Call Centers which allows them to spend more time on the phones handling more complex transactions.Managed a team of four that was responsible for testing and supporting the system that contains all of the Company’s client and policy data.Mentored new associates that were enrolled in the Company's Early Career Pathway program. Show less Tech lead on a payroll system that paid commissions to agents as well as a proprietary accounting system.Successfully designed, coded and implemented a project to support a company initiative that allowed an agent to transfer their business to a different agent when they retired. This made the transition to the new agent seamless from the clients' perspective and also ensured that the correct agent was being compensated correctly.Successfully transitioned the proprietary accounting system to offshore consultants and provided training to ensure a smooth handoff of the system.Met regularly with business sponsors to discuss status on current projects and gather requirements for future projects. Show less

  • Project Manager / Lead Business Analyst

    Jan 2011 - Apr 2014

  • Applications Specialist

    Mar 2010 - Jan 2011

  • Programmer

    May 2008 - Mar 2010

  • Programmer Analyst

    Jun 2007 - May 2008

  • Associate Programmer

    Jun 2005 - Jun 2007
• 

  Atlas Air

  Apr 2014 - Dec 2017

  Acted as the sole technology liaison for 200+ employees in Ground Operations and Security around the world. Quickly built strong relationships with all members and became their go-to person for anything IT related. Responsible for all IT projects being delivered on-time and under budget as well as the Day-to-Day items which included ensuring that we remained in compliance.

  • Sr. Manager IT Business Services – Ground Operations and Security

    Feb 2016 - Dec 2017

  • Manager of Business Services - Ground Ops and Security

    Apr 2014 - Feb 2016
• 

  ABM Industries

  Jul 2018 - May 2019

  Project Manager
• 

  Atlas Air

  Aug 2019 - now

  • Manager, IT Business Services - Corporate and Commercial

    Dec 2021 - now

  • SABLE Administrator

    Aug 2019 - Dec 2021