Robin Beers, PhD

Experience

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  Sapient

  Jan 1999 - Jan 2001

  Experience Modeler

  Worked with design, strategy and product teams to identify and deliver on the critical elements of online experience across a variety of industries and clients.

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  Wells Fargo

  May 2004 - Feb 2022

  SVP Customer Insights & Experience Design

  Built and lead high performance Design and Research teams in both the B2C and B2B businesses. Developed human-centered capabilities and culture to create more nimble, customer-focused business outcomes by marrying design thinking, research insights, and digital design with traditional business strategy and innovation practices. Key Accomplishments:Pioneered user-centered design processes used in all software development projects for both B2C and B2B digital channels in one of the largest banks in the worldFirst Design Executive to have a seat on the Treasury Management, Payments, & Merchants Services Operating CommitteeCatalyzed the development of design thinking capabilities throughout the enterprise; training graduated to scale within HR’s Learning & Development organizationCreated Rapid Prototyping Service offering, which transformed how ideas were evaluated and projects fundedLead a full-service design and customer insights internal agency of ~100 team members across multiple practice areas for the B2B digital channel, serving 85,000 companies, 800K users, across 80 applications. Wholesale Commercial banking contributes one third of the revenue and half the net income to Wells Fargo.Developed a robust and mature Design System and reusable library of framework components to enable consistency at scaleKeynote speaker at internal and external conferences: Design in the Age of AI; Making Business More Human with Design Thinking Show less

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  Workday

  Apr 2022 - Oct 2022

  Director of User Experience Research
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  Ubuntu Culture Company

  Oct 2022 - now

  Founder, Relational Organizational Development

  Ubuntu Culture Company helps businesses thrive, make work more meaningful, and business more human by applying organizational psychology, design thinking facilitation, and customer insights research to culture, strategy, and process work.www.ubuntuculturecompany.com

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  Dominican University of California

  Sept 2024 - now

  Adjunct Faculty Instructor

  Executive Education:- Innovation - Complexity Navigation- Leadership- Organizational Development

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  ProVisors

  Sept 2024 - now

  Member

  Referral-based network of executives in senior management roles.