Roy Holder

Experience

• 

  Panasonic UK

  Nov 2008 - May 2009

  Desktop Support Technician

  1st/2nd Level Hardware/Software SupportPrimary build engineer for company hardware refresh.

• 

  Thames Water

  Jun 2009 - Nov 2009

  IT Project Administrator

  Liaising with end users, internal IT, external support and project leads to facilitate a hardware, operating system and email client upgrade.

• 

  Audatex UK

  Feb 2010 - now

  Understanding, configuring and supporting the customer's workflow in regards to their bespoke requirements with Audatex products and services.Working within development projects as the subject matter expert as part of the Agile process.Providing internal and external training for implemented products and services.Providing 2nd/3rd level support to the Service Desk, Global Colleagues, direct to customers and other areas of the business. Provide second level support for both internal and external customers via telephone, e-mail and face to face.Supporting bespoke software products and services along with hardware support and general desktop support.Training new Service Desk analysts and provide on-going training and support. Provide first level support for both internal and external customers via telephone, e-mail and face to face.Supporting bespoke software products and services along with hardware support and general desktop support.

  • Implementation Manager

    Jul 2014 - now

  • Senior Service Desk Analyst

    May 2012 - Jul 2014

  • Service Desk Analyst

    Feb 2010 - May 2012