Nahas Hamza

Experience

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  Perfect Computers - India

  Mar 2019 - Aug 2020

  Desktop Support Specialist

  • Diagnosing and resolving hardware, software, and end-user issues.• Assembling PCs and performing Windows (Linux, Win 7/8/10) installations.• Installing software and providing application support.• Performing Windows image backups and data recovery procedures.• Delivering help desk support via phone and remote access.• Installing, configuring, and troubleshooting printers and peripherals.• Conducting remote troubleshooting to resolve technical issues efficiently.• Installing and maintaining analog CCTV systems.• Providing IT end-user support for hardware, software, and network-related concerns. Show less

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  LuLu Group International

  Oct 2020 - Jan 2023

  IT Support

  • Monitoring and maintaining networks, servers, and IT infrastructure.• Installing, upgrading, and configuring hardware/software to align with business objectives.• Managing user accounts, access controls, and system security.• Resolving hardware, software, and network-related user issues via ticketing systems.• Experienced in maintaining enterprise retail systems through SAP for optimal business operations and seamless customer shopping experiences.• Managing and troubleshooting POS systems, assisting cashiers with technical issues.• Configuring and troubleshooting PDT devices and Weighing Scale (Mettler Toledo) internal servers.• Conducting remote troubleshooting and ensuring IT systems remain functional.• Supporting and maintaining LAN/WAN infrastructure and related equipment.• Troubleshooting and configuring end-user devices, including laptops, desktops, printers, and shared office equipment.• Investigating complex IT support issues and implementing effective resolutions.• Managing IT asset inventory and maintaining proper documentation.• Strong expertise in Microsoft Windows Server, client operating systems (XP, Win 7/8/10), and Microsoft Office Suite. Show less

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  Neurones IT Asia

  Apr 2023 - Mar 2025

  Information Technology Support Engineer

  • Monitoring alerts and events across systems, networks, and applications.• Managing ticket creation, dispatching, follow-ups, and timely escalations.• Performing server patching to ensure system security and stability.• Analyzing logs, troubleshooting incidents, and resolving issues based on SOPs.• Conducting root cause analysis to support problem identification and resolution.• Documenting solutions and maintaining knowledge bases, ITSM, and CMDB records.• Driving productivity improvements and reducing incidents/events.• Identifying repetitive tasks for automation to enhance efficiency.• Participating in crisis calls and incident response coordination. Show less

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  Egis

  Mar 2025 - now

  Information and Technology - IT - Infrastructure and Operations