Srisundar Narayan

Experience

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  Tesco PLC

  Apr 2008 - Aug 2012

  Team Leader

  • Partner with the store management to enable the team to meet and exceed budgeted sales, waste etc. Together with consistently high levels of customer service.• Build team commitment to high standards of service, exceeding customer expectations and leading by example.• Accurately monitor inventories and flow of merchandise accommodating for customer needs.• Conduct training sessions for sales representatives with the store activities, established policies and procedures. Encouraging them to perform for better store performance. Show less

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  Aurora Computer solutions

  Aug 2012 - now

  System Engineer

  • Diagnosis of desktop, application, networking and infrastructure issues.• Experience of supporting a wide and varied client base.• Troubleshooting PC’s, laptops and mobile devices.• Providing 1st/2nd line support to users.• Administering the IT department’s policies and procedures.• Installation and support of telecommunication equipment.• Responsible for maintaining backups and for project work such as new builds.• Working closely with software suppliers to resolve operational issues.• Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, Windows Server, Small Business Server 2003/2008, Active Directory management Exchange 2003/2007, Mac OS, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations. Show less

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  TDC

  Nov 2016 - now

  Assistant Project Manager and traffic data analyst