Jilleann Truong

Experience

• 

  Target

  Aug 2016 - Nov 2019

  Apparel and accessories guest consultant

  - Answering all incoming phone calls and directing them to the appropriate associate. -Making announcements over the intercom- Maintaining the teams coverage and workflow with breaks and lunches.- Interacting with guests on the sales floor. Providing a comfortable relaxed environment for guest to shop in.- Assisting guest shop around the store while sharing brand knowledge.- Maintaining the sales floor cleanliness by returning items to their correct spots, picking up and folding clothes while being attentive to any guests needs that is in the area. Show less

• 

  Target

  Feb 2020 - Jun 2021

  Guest Services Associate

  - Managed large amount of cash.- Managed a team of 15-20 people; provided training and coaching.- Scheduling/maintaining work flow with breaks and lunches- Defuse any difficult situations that may arise with my team.- Stocking product and keeping a clean sales floor.- Merchandise recovery

• 

  Le Macaron French Pastries

  Jun 2021 - now

  • Responsible for hiring, onboarding and training all staff • Conducted regular performance evaluations and provided feedback to team members, recognizing achievements and addressing areas for improvement. • Responsible for tracking and procuring inventory • Created and maintained employee schedules, ensuring adequate coverage during peak hours while controlling labor expenses • Ensured compliance with company policies and procedures, as well as local health and safety regulations • Handled customer inquiries, complaints, and feedback promptly and professionally, resolving issues to the satisfaction of all parties involved • Achieved above average health department scores (98-100) • Responsible for all aspects of the store, 24x7 Show less

  • General Manager

    Sept 2022 - now

  • Assistant Manager

    Jun 2021 - Sept 2022