
Chanel Malvar
Professional Dancer

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About me
Business Advisor, SMB, Rentals for Zillow Group & Zillow Blue Crew Facilitator 🏆
Education

Ingraham High School
1997 - 20003.8Activities and Societies: Band, African American Club, Cheerleading, Track & Field

Tuskegee University
-Animal Sciences
Tuskegee University
2000 - 2001Animal Sciences
FIDM
2012 - 2014Bachelor of Arts - BA Design and Visual Communications, General
Kendrick High School
1996 - 1997
Experience

Clear Talent Group
Sept 2001 - Aug 2014Professional DancerBeyonce, Lady GAGA, The Game, Avril Lavigne, Toni Braxton, Hannah Montana, IDLEWILD: The Movie, 17 AGAIN Movie, Hannah Montana: The Movie, Ciara, Robin Thicke, Rae Sremmurd, ELLEN Show, Ester Dean, BRING IT ON: Fight to the Finish Movie, Alpha Dog, Beauty Shop, Eric Bellinger, Luke James, Jasmine Villegas, David Guetta, Sean Kingston, Jay Z, Brooke Hogan, Aubrey O' Day, Chenelle (Japan Tour), The Community TV SHOW, Katy Perry, Life House, Natalia Kills (Eurpoean tour), and MORE

CARNIVAL Choreographer's Ball
Jan 2009 - Sept 2018Show Host
Freelance
Sept 2012 - Sept 2018Interior Designer/ Stagingwww.chanelmalvar.com

Alliance Residential Company
Feb 2014 - Jan 2018Assistant Business Manager/ Intermittent Business Manager• Manage property operations for 64 Luxury units.• Oversee rent collection, bank deposits, expenses, invoice payments, and collections.• Responsible for the overseeing of financial statements, management of budget, and lease expirations.• Review monthly financial results and reforecast accordingly, complete monthly Variance Reporting Analysis, reclass and accrue for expenses/income when required, monitor revenue and NOI growth.• Create and execute goals to achieve Gross Potential and Rent Growth.• Achieve and over exceed maximum occupancy goals set in accordance with owners’ expectations.• Monthly, quarterly and annually define various property objectives to optimize asset income and minimize asset expenses.• Analyze current rental market conditions, understand competitive pricing, and utilize appropriate marketing resources.• Interview, train, manage, supervise and motivate property staff to achieve maximum results and personal growth potential.• Responsible for vendor selection, vendor scheduling, management of vendors, and resident parking relocation to effectively and efficiently oversee million dollar parking rejuvenation process.• Maintain optimum occupancy level and financial goals while managing large scale interior and exterior unit and property renovations. Show less

Media Playground PR
Jul 2015 - Feb 2016Public Relations
Forever 21
Nov 2018 - Aug 2019Visual Merchandising ManagerOversee daily merchandising, floor set planning and execution, replenishment, launches, updates, planning and execution,shipment, zero selling reports, loss prevention, and service. Develop the plan for the floor set, then translate it intoimplementation steps and directs the other store leaders and Associates to execute the plan.• Oversee all window execution, installs, and styling of all window and interior mannequins.• Ensure a strong partnership with the District Visual Manager (DVM) to ensure all visual merchandising guidelines arefollowing company standards and practices, such as, but not limited to global initiatives, roll outs, and updates. Generate andanalyze field merchandise reports (Zero Seller, Department Performance) and makes necessary productplacement/adjustments based on selling and field merchandise reports. Up sale merchandise.• Train, coach, and direct Associates on merchandise handling, shipment processing, merchandise presentation, and visualtechniques as needed.* Was able to put the store back into forwarding growth, after 3-4 years, from the last store in KPIs and revenue to #3 before store closure due to Company Foreclosure. Show less

Zillow
Dec 2020 - now* Drive the new business sales cycle including identifying potential clients, resolving prospect’s needs, negotiating, and closing.* Be an expert in all Zillow Rentals Network products and services Perform and secure new accounts and increase participation from multifamily rental management companies.* Utilize Salesforce.com to prospect, log activity, and manage your calendar and opportunities.* Communicate performance expectations to clients internally and externally.* Meet and exceed assigned sales quotas.* Excel in high-level conversations and presentations with decision-makers focusing on building positive relationships to drive business results (growth and retention for our partners for a Positive ROI for stakeholders and clients).* Serve as a brand ambassador for Zillow Group, representing the company's best interests of the ZILLOW Brand; its advertisers, and industry partners.* Represent the voice of the customer to influence product, marketing, and sales process and improvement ( Trusted Advisor) Show less • Conducted business reviews, trained, and onboarded assigned ZPAs to assess their operations about converting connections into transactions. • Consistently drive, meet, and exceed success metrics, including revenue and retention through upselling and X-sell of all available Zillow products and services. • Conduct business reviews of assigned ZPAs, as well as any other Business Advisors on LOA, promotion/demotion, etc. to assess their operations as it relates to both converting connections into transactions and providing great experiences.• Regularly conduct financial analysis for ZPAs in order to better understand client’s business operations and provide ongoing feedback on strengths and opportunities• Continuously identify and recommend areas to improve efficiency and communicate cross-functionally with our internal partners, leadership teams, and peers within the ZPA Partnerships team.• Develop a close partnership with National Managers (West, Central, South, and North East Regions) and review the performance of their marketplace and my partners in the United States. • Featured in the Growth & Retention Recognition Newsletter 6 times in the last 8 months for achieving and exceeding KPI metrics, and outstanding MRR for ZPA Sales• Top 5 in all of the Company in ZPA sales for 2022 and 2023 in revenue and sales.• Project Inclusion Influencer • 2022 Zillow Talent Show Host and Facilitator• Co Facilitated a PSYCHOLOGICAL SAFETY workshop (4/2022)• Co-Facilitator for BILLOW & API AFFINITY NETWORKS• E&B Champion• Recognized in WELS, Women's Impact Affinity & BILLOW Affinity Network for top gross sales for ZPA for Women and Black women in tech sales positions.• July #1 Net MRR for Team RushMRR• July #1 All of Central Region Top Ending MRR at 105.63% and featured in ZPA August All Hands• September #1 All of Central Region Top Ending MRR at 105.94% and featured in ZPA September All Hands• August Gross MRR Attainment exceeded the goal at 103.56% Show less • Conduct business reviews, train, and onboard assigned ZPAs to assess their operations in relation to converting connections into transactions. • Consistently drive, meet, and exceed success metrics, including revenue and retention through upselling and X-sell of all available Zillow products and services. • Conduct business reviews of assigned ZPAs, as well any other Business Advisors on LOA, promotion/demotion, etc. to assess their operations as it relates to both converting connections into transactions and providing great experiences.• Regularly conduct financial analysis for ZPAs in order to better understand client’s business operations and provide ongoing feedback on strengths and opportunities• Continuously identify and recommend areas to improve efficiency and communicate cross-functionally with our internal partners, leadership teams, and peers within the ZPA Partnerships team.• Develop a close partnership with National Managers (West, Central, South, and North East Regions) and review the performance of their marketplace and my partners in the United States.• Featured on the Growth & Retention Recognition Newsletter 3 times in the last 6 months for achieving and exceeding KPI metrics, and outstanding MRR for ZPA Sales• Project Inclusion Influencer • 2022 Zillow Talent Show Host and Facilitator• Co Facilitated a PSYCHOLOGICAL SAFETY workshop (4/2022)• Co-Facilitator for BILLOW & API AFFINITY NETWORKS• E&B Champion and rep for ZPA Sales Org• Recognized in WELS, Womens' Impact Affinity & BILLOW Affinity Network for top gross sales for ZPA for Women and Black women in tech sales positions. Show less • Assist, improve and resolve conflicts for ZO Connections Pilot by suggesting ideas and solutions to SOP, functionality, and efficiency of PEARL and the business line. Adapting and being flexible to quick solutions for the ever-changing daily business of ZO pilot, Zillow Offers. • Facilitate as the very 1st ZO Connections team Role Captain to advocate as the leader for Connections. Be the voice to advocate for the change we needed for our line of business; personal and professional development & growth.• Facilitate as the Communications Ambassador for the 1st ever Connections team Culture Club. Lead, cross collaborate and translate all imperative information from all AFFINITY NETWORKS into a newsletter to be disturbed monthly company-wide to represent our department and culture events to attract more social engagement & diversity between business lines. • Participated as a facilitator and coach for Imperative Peer to Peer Coaching. Engaged and facilitated in powerful conversations that increase our engagement and role clarity for different departments. Mentor through peer-to-peer problem-solving. More visibility leads to more inclusive team environments in our distributed workforce and virtual environment. • Top performer for June 2021• Top Performer for Q1, Q2, and Q3, & Q4 2021• Awarded Gold for Summer Celebration games for Brawling Brownstones team member participation• Communications Ambassador for ZO Culture Club Program• Z-Pal 2021 • ZO Role Captain• Imperative Peer to Peer Coaching Program• 2022 Belonging Committee Equity & Belonging CHAMPION Show less
Business Advisor, EMA, Rentals
Jun 2024 - nowBusiness Advisor, ZPA Sales
Jul 2022 - Jun 2024National Business Advisor (PILOT)
Jan 2022 - Sept 2022FLEX connections Specialist
Jan 2022 - Jan 2022MBP Connection Specialist
Nov 2021 - Dec 2021ZO Connection Specialist
Dec 2020 - Oct 2021
Licenses & Certifications
- View certificate

Customer Service: Handling Abusive Customers
LinkedInMar 2021 - View certificate

Customer Service: Problem Solving and Troubleshooting
LinkedInMar 2021 - View certificate

How to Be an Adaptable Employee during Change and Uncertainty
LinkedInMar 2021 - View certificate

De-Escalating Intense Situations
LinkedInMar 2021 - View certificate

Creating Your Personal Brand
LinkedInMar 2021 - View certificate

Customer Service: Managing Customer Expectations
LinkedInMar 2021 - View certificate

Working with Upset Customers
LinkedInMar 2021 - View certificate

Becoming Indistractable
LinkedInMar 2021 - View certificate

Embracing Unexpected Change
LinkedInMar 2021 - View certificate

Empathy for Customer Service Professionals
LinkedInMar 2021
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