Kevin Edillor

Experience

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  SONIC Drive-In

  Sept 2016 - Nov 2017

  Assistant Manager

  • Led a cross-functional team of 2 assistant managers, 4 shift managers, and 20+ employees• Monitored daily customer relations and front-end operations simultaneously to achieve set corporate benchmarks for success• Created appealing job descriptions for the sourcing of potential candidates on online job boards LinkedIn, Indeed, and Snagajob’s. Screened through 200+ candidates, conducted 50+ interviews, and successful onboarded 20 employees

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  Chili's

  Nov 2017 - Mar 2020

  Manager of Operations

  • Coordinated with members of management to create weekly schedules for 55 employees via Hot Schedules• Maintained long-term clientele relationships through consistent follow-up phone and email correspondence that helped improve customer retention • Employed the use of Google Slides and Spreadsheets to present quarterly corporate quality assurance goals, customer satisfaction objectives, and forward-looking statements

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  Root Cause LLC

  Apr 2021 - Dec 2021

  Urban Project Coordinator

  • Executed monthly inventory management. Established general ledgers using journal entries, recorded account payables, and performed reconciliations via Excel• Improved government proposals by collaborating remotely via Zoom and in-person with all 9 divisions of the Washington State Department of Transportation, resulting in the completion of 50+ municipal projects• Responsible for all customer and vendor facing interactions. Managed responses to all clientele inquiries, follow-ups, and concerns. Drafted 150+ emails and initiated 100+ phone call correspondences in a professional manner Show less

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  Restaurant365

  Jan 2022 - now

  Accounts Receivable Manager

  • Gained valuable managing experience at a high growth and fast paced start up technology company. • Developed and maintained 50+ comprehensive business and training documents using Confluence, significantly contributing to organizational knowledge sharing.• Facilitated a quarterly churn of $300,000, leveraging the data to enhance financial forecasting accuracy.• Orchestrated Zoom meetings and training workshops, substantially enhancing the Finance department's operational efficiency and team competency.• Implemented Sage: Intacct for comprehensive financial management of a client base exceeding 10,000 customers, optimizing financial oversight and customer billing processes.• Coordinated with stakeholders and company executives to develop project scopes for planned company projects via Monday.com • Managed a multi-faceted project aimed at customer retention. I led a team of 3 individuals to track customer behavioral patterns that resulted in 91% quarterly customer retention.• Developed and maintained detailed reports for weekly and monthly meetings, providing insights into customer behavior and potential risks.• Employed the use of Microsoft Excel and integrations such as Pivot Tables and IF functions to coordinate with different departments on major projects. • Used Freshdesk to resolve more than 1000+ clientele issues via phone, Zoom meetings and Outlook. • Supported quarterly company objectives by collaborating remotely with various subdivisions via Zoom and Slack.• Trained newly hired team members on a variety of subject matters including database deactivation, Salesforce functions, and Jira integrations. Show less