Experience

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  Apple

  Sept 2011 - Feb 2013

  Specialist
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  Salt lake county

  Feb 2012 - Mar 2016

  • Data Analyst

    Oct 2013 - Mar 2016

  • Administrative Data Specialist

    Jun 2013 - Oct 2013

  • Office Specialist - Millcreek Senior Center

    Feb 2012 - Jun 2013
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  Salt lake community college

  Jun 2013 - May 2016

  Building manager - auxiliary services
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  Healthequity

  May 2016 - Jun 2021

  As the Senior Engagement Lead at HealthEquity, I led the development team in the optimization of Salesforce solutions to support business growth and enhance user experience. I played a key role in supporting the HealthEquity acquisition of WageWorks, managing the transition from Oracle to Salesforce to create a unified platform that streamlined operations and improved data accessibility across teams. My responsibilities included defining and prioritizing product features, aligning stakeholders, and managing the transition and day-to-day roadmaps to meet both immediate business needs and long-term goals. I collaborated closely with Sales, Customer Support, and IT teams to streamline workflows, implement automation, and deliver data-driven insights, resulting in improved productivity and customer engagement. Show less As the Oracle Cloud Applications Solutions Analyst, I managed product backlogs and roadmaps for Oracle Cloud products to drive team adoption and improve user experience across the organization. In this role, I collaborated closely with cross-functional teams—including Engineering, Operations, Customer Service, Partner Teams, Sales, and Leadership—to research and implement features that streamlined daily tasks, enhanced data gathering and reporting, and introduced new teams to the platform. My efforts focused on increasing efficiency, optimizing workflows, and ensuring the Oracle Cloud applications met evolving business needs and goals. Show less As the Customer Experience Manager, I led initiatives to enhance customer satisfaction and engagement through the improvement of service processes and products. A key achievement was implementing Qualtrics as a surveying and reporting platform, enabling us to capture real-time feedback and generate actionable insights to drive continuous improvement. I worked closely with cross-functional teams—including Customer Support, Product, and Marketing—to analyze customer data, identify pain points, and implement solutions that improved the customer journey. My role also involved managing customer feedback loops and optimizing response strategies ultimately contributing to increased customer loyalty and a better overall experience. Show less

  • Senior Engagement Lead

    Apr 2020 - Jun 2021

  • Application Solutions Analyst

    Dec 2018 - Mar 2020

  • Customer Experience Manager

    Oct 2017 - Nov 2018

  • Customer Experience Analyst

    May 2016 - Oct 2017
• 

  Anonyome labs, inc.

  Jun 2021 - Nov 2024

  Product manager

  As a Product Manager at Anonyome Labs, I drove the strategy, development, and launch of privacy-focused products designed to empower users to protect their personal information in an increasingly digital world. I collaborated with cross-functional teams—ranging from engineering and design to marketing and customer support—to define product roadmaps and deliver features that prioritized user security and data privacy. Some key accomplishments over the course of my time with Anonyome:• Managed the end-to-end development, testing, and successful launch of three multi-platform, privacy-focused B2B whitelabel applications for major enterprise clients, serving a combined customer base of over 20,000 users. Led the creation of a strategic roadmap that prioritized key features and user-centric enhancements, ensuring the applications met high standards of privacy and functionality across platforms.• Spearheaded the launch of Reclaim, a new privacy-focused B2C product designed to expand the company’s offerings and engage users earlier in their privacy journey. Defined a strategic vision that emphasized seamless product integration, creating a pathway for early privacy adopters to transition into the advanced privacy features of MySudo. Partnered with Engineering, Design, and Marketing teams to develop a comprehensive roadmap focused on delivering ongoing value and enhancing the experience for subscribers. Show less