Experience

• 

  Skye bank plc

  Jul 2018 - Sept 2018

  I.t service desk

  • Attend to incidents and service requests from users,resolving these within SLA, escalate appropriately where needed, while following up to ensure users are satisfied.

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  Polaris bank ltd.

  Sept 2018 - Aug 2021

  I.t service management

  • Administers the Service Desk and interfaces with all users in the bank • Face of IT with knowledge of all service offerings and applications• Attend to all L1 Service Tickets within agreed time frame• International Money Transfer Operations (IMTO) Handling first level support for independent international money transfer operations for several operator including RIA, TRANSFAST, WORLD REMIT, SMALLWORLD etc.• Critical Services Monitoring, Downtime/Uptime Reporting, Trend Analysis and Business Relationship Management. Show less

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  Access bank plc

  Sept 2021 - Oct 2022

  It service delivery

  • Administers the Service management tool and interfaces with all users in the bank• Ensure all Service Request and Incident Tickets are resolved within SLA• Incident and Availability Management• Critical Services Monitoring• Downtime/Uptime Reporting• Trend Analysis• Business Relationship Management

• 

  Polaris bank ltd.

  Nov 2022 - Mar 2024

  Enterprise application support
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  Providusbank

  Apr 2024 - now

  Lead, it service management

  • Lead and manage the Service Desk team to ensure high-quality support and service delivery.• Oversee incident and request management, ensuring resolution within SLA.• Implement and optimize processes for efficient service delivery.• Monitor and report on service performance metrics.• Facilitate communication between stakeholders and technical teams.• Coordinate with vendors and third-party service providers.