Experience

• 

  Divinno.in

  Apr 2014 - Nov 2017

  Associate product manager

  Key Responsibilities:• Understand the data generation of firm in all directions and develop the Process to store it in structured manner.• Analyze the data to report to management specific KPIs on monthly, weekly and Quarterly Basis.• Categorizing the products and providing rating to it according to customer responses.• Predicting the future sale by applying Moving Average Technique for each SKUs to ensure optimum inventory.ACHIEVEMENTS• Quantifying the Performance of Business and established certain KPIs like Revenue to Return and Revenue to Refund to identify the cause of waste and reduce the impact of it. Show less

• 

  Marken

  Dec 2017 - now

  Roles and Responsibilities• Monitoring all shipment within the Network• Updating all Maestro Milestones timely • Managing POB/POD reports on daily basis for outstanding Shipment.• Ensure all Pre-alerts on Maestros are acknowledged by branches and agents• Monitor shipments for any new clients to provide safety Net• Attend to calls and customer request for branches out of hours• Co-ordinate all VIP shipments and Ensure the agreed TAT are matched• Prioritized order security , accuracy and on time pick-up and delivery• Managed shipment scheduled to maximize productivity and cut-costs Show less

  • Senior Client Relationship Manager

    Jun 2022 - now

  • Client Relationship Manager East and West

    Nov 2020 - Jun 2022

  • GCC Customer Service Associate

    Dec 2017 - Nov 2020