Experience

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  Emirates airline

  Jan 2011 - Feb 2011

  Trainee

  Planning Department: Technical Records - Phasing out an A330 aircraft which was in service from 2001 - 2010• Extract EO’s, EO’s with AD, NRC’s and SEWC task cards issued to repair aircraft structure and skin from Weekly, interim, A & C checks.• Sort and compile the extracted task cards to each date and year.• Arrange the complied task cards to its respective category.Base Ops: Received training on different task required for A-checks, C-checks and Weekly checks for B777, A380, A340, and A330. • General familiarization on Aircraft Maintenance Procedures.• Assist technical personal in carrying out maintenance on airframe and engine components. Show less

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  Emirates

  Sept 2012 - Aug 2024

  MATERIAL PROVISIONING & INVENTORY CONTROL:

  • Procurement Officer

    Sept 2022 - Aug 2024

  • Warranty Supervisor

    Dec 2020 - Sept 2022

  • Materials Supervisor - C-Check Operations Support

    Aug 2014 - Dec 2020

  • SENIOR PLANNING ASST (MATERIALS)

    Sept 2012 - Aug 2014
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  Safran

  Aug 2024 - now

  Customer support manager - middle east, africa & indian subcontinent.

  • Customer Support & Satisfaction for airlines located in Middle east, Africa & Indian subcontinent• Single Point of contact for any Safran Aerosystems Product subjects including Technical topics, Warranty, Supply Chain, Repair activity, EIS...• Managing all aftermarket aspect as technical in-services issues, spare supply flow, repair activity, warranty claims, working with Field Support On-Site team for new product (EIS) and coordinating with Original Equipment Manufacturers executive management in France, Great Britain and United States• Escalating the voice of the customer into Safran Aerosystems at all hierarchical level• Supporting upcoming business (Sales campaign, MRO and Airshow events) and improving customer relationship Show less