Mohan Raju Muppala

Experience

• 

  HCL Infosystems Ltd.

  Feb 2001 - Feb 2006

  Project Co-ordinator

  Company: HCL Infosystems Ltd, Duration: Mar 2001 till Jan 2006 as OJT (On Job Trainee)• User complaints recording, assigning to field engineers and follow up till closure• Working on basic troubleshooting• Daily, weekly & monthly reporting

• 

  Care IT solutions

  Feb 2006 - Jun 2009

  Facility Management Engineer

  Company: Care IT Solutions, Duration: Sep 2006 till Oct 2009 as FM Engineer serving client Genpact• Installing Win 2000 Professional and XP Operating Systems with core load image• Attending Customer problems on a priority basis in an online process environment.• Troubleshooting MS-Outlook issues• Installation, upgradation of Symantec AV, Microsoft patches etc

• 

  Genpact

  May 2010 - Apr 2016

  Company: Genpact Duration: Mar 2014 till Apr 2016 as Team lead serving client – GE Healthcare• Configuring stringent antivirus policies to minimize malware risks • Change management which majorly include policy changes on the ePO console • Performing Release management tasks for new monthly virus definition engines and version upgrades to the endpoints • Handling high critical issues like virus out breaks/performance issue• Managing clients and administering using the centralized ePO console • Managing clients/users and administering using the centralized console• Machine tagging when Product upgrade or installation required• Running the On-Demand Scans when a threat DetectedCompany: Genpact Duration: Mar 2013 till Apr 2014 as Team lead serving client – GE GRC• Subject Matter Expert providing L2/L3 support on Verdasys Digital Guardian (DG) application which is used as a risk identification and mitigation tool for Data Layer Protection• Exclusively responsible for the implementation, administration, and maintenance of DG application• Managing client/users, administration, change & defect management, policy configurations• Monitor the DG Console and taking the necessary action to fix if any issues/error.• Understand and trouble-shoot problems arising from deployment of DG in GE’s diverse environment. Show less Company: Genpact Duration: May 2010 till Mar 2013 as Sr. Engineer serving client – GE CorporateGIS L3 IT Risk Security & Compliance Operations is the only process in GE providing support on Maintaining the secure environment across GE for over 350,000 endpoints using security controls like Sophos endpoint security application, WSUS patch management, Qualys Vulnerability Management and MOZY back up etcTechnical: • Change, Release, Defect, Incident & Problem management for all the deployed security controls• Proactive health check and actioning on the server infrastructure of security controls • Providing SME support for GE (IT Risk Security & Compliance Operations) Endpoint security, inclusive of AV/VA management, Device control, Data backup providing 24/7 support across the globe• Addressing software upgrade issues of incompatibility to previous versions, etc. of all supported software running on the affected Laptops and Desktops.• Handling virus out breaks and identifying the source of infection to stop the re-infections• Working on providing RCA & RCCA for business-critical incidents flowing the information to Knowledge management• Performing Risk analysis and providing risk mitigation plans on 24/7 basis across three poles Americas, EMEA and ASPAC• Develop a Standard operating procedures (SOP's) and detailed process maps for support related activities• Vulnerability Management across GE using Qualys scan appliance and administrating the same using the centralized Qualys console• Performing Internal Information Security Audits (Data classification and Compliance)Achievements and awards:• 4 Silver award for best team handling• 8 Bronze awards for contribution in best interests of project• Multiple team and stakeholder appreciations Show less

  • Lead Associate

    Mar 2013 - Apr 2016

  • Technical Associate

    May 2010 - Mar 2013
• 

  HCLTech

  Apr 2016 - Aug 2019

  Senior Specialist

  Company: HCL Technology, Duration: Apr 2016 till date as Sr. Security Specialist serving client – AAAEndpoint Security:Policy configuration, Threat, Release, Change & Defect Management of endpoint security suiteTechnology: SymantecVulnerability Management:Policy creation, Configuration, Tool Update, Scan planning & scheduling and Reporting with mitigation recommendationsTechnology: Qualys GuardNetwork Security:Threat monitoring and management by categorizing events, Action on mitigation aspectsTechnology: PaloAltoSecurity Monitoring:Providing SME support for - Identify & Finetune log source, Use-case creation & finetuning, Threat management life cycle, Security dashboards creation and reportingTechnology: Symantec MSS (Managed Security Services)Achievements and awards:• HCL Spot award for the best performance• Multiple team and stakeholder appreciations Show less

• 

  Qwikcilver by Pine Labs

  Aug 2019 - now

  • Senior Manager

    May 2021 - now

  • Infosec Manager

    Aug 2019 - May 2021