Jonathan Tseng

Experience

• 

  State Farm

  Jun 2011 - Dec 2015

  Clerk

  - Handled all incoming calls regarding auto/home quotes, payments, questions and concerns. - Interacted with customers face to face and on the phone on a daily basis. - Significant amount of data basing with State Farm's computer system NECHO.

• 

  24 Hour Fitness

  Jan 2016 - Jun 2016

  Personal Trainer

  - Trained and worked alongside clients towards achieving a healthier lifestyle. - Significant amount of one on one workouts including weight training, cardio, and stretching. - Created numerous workout routines catered to each individual client. - Role model in and out of the gym. - Leader, Motivator, Creator.

• 

  Hilton

  Aug 2016 - Jun 2021

  - Manage day to day operations within the hotel. - Perform and delegate various tasks that are essential to daily operations. - Led a team of 5-8 guest service agents and responsible for their training and support. - Resolve guest issues on a daily basis and ensure complete guest satisfaction. - Supervising, delegating, and monitoring housekeeping tasks in the entire hotel- Assigning guest rooms and common areas to housekeeping staff on a daily basis- Ensuring all hotel activities are performed in compliance with hotel policy- Creating weekly schedules for an average of twenty five-thirty employees - Perform day to day financial transactions including verifying, classifying, computing, posting, and recording data.- Processing accounts and payments in compliance with financial procedures. - Maintain accounting ledgers by verifying and posting account transactions. - Proficient with Hilton's OnQ system. - Process all guest check-ins and check-outs in a friendly, efficient, and professional manner.- Communicate with different departments in the hotel in a clear and concise manner. - Developed strong problem-solving skills from resolving customer complaints, concerns, and issues on a daily basis.

  • Front Office Supervisor

    Sept 2017 - Jun 2021

  • Housekeeping Supervisor

    Feb 2019 - Apr 2020

  • Accounts Payable

    Jul 2018 - Feb 2019

  • Front Desk Agent

    Aug 2016 - Sept 2017
• 

  Grand Wailea

  Jun 2021 - Sept 2024

  • Senior Front Office Manager

    Dec 2023 - Sept 2024

  • Front Office Manager

    Jun 2021 - Dec 2023
• 

  Waldorf Astoria Monarch Beach Resort & Club

  Sept 2024 - now

  Front Office Manager