Mary Muzichuk

Experience

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  Matthews Physical Therapy

  Jan 2016 - Jan 2017

  Therapy Office Assistant/Physical Therapy Technician

  -Assisted 15+ patients by greeting and providing top notch customer service.-Organized office and assisted associates in ways that optimize procedures.-Created and updated records ensuring accuracy and validity of information.-Prepared patients for physical therapy treatment, guiding and assisting patients through light exercises, and assisting treating therapists through patient plans of care.

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  Novant Health

  Jan 2017 - Mar 2021

  Patient Acess Coordinator III

  -Supported 40+ patients daily with acquiring accurate recording of patient demographics, insurance information, patient charges, scheduling and confirming appointments. -Completed and documented all governmental, regulatory, financial, and contractual forms in accordance with procedure, and ensures documents are scanned/saved to correct location and are legible. -Trained new staff in filing, phone etiquette and other office duties. -Cross-trained in multiple administrative support functions -Lead and trained new staff member -Managing the department in patient’s arrivals and departures -Provided emotional support to patients while guiding them to a procedure. Show less

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  Kateavboutique

  Jan 2022 - Feb 2023

  Business Analyst

  -Lead a small team in cultivating small business policies, educational marketing training, and enhancing of productivity sale presentations. -Collaborated with peers, colleagues and managers to resolve issues and achieve goals to deliver excellence in customer service while driving higher revenue. -Communicated and consulted with and provided recommendation to Senior management regarding assessments of sales and state of data and metadata quality within an excel database.

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  JPMorgan Chase & Co.

  Mar 2023 - Jun 2023

  Associate Banker

  -Supported 20+ clients daily with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address, accurately and efficiently, while complying with all policies and regulatory banking requirements.-Educating clients on the usage of technology self-service options such as leveraging the chase mobile app and ATMs to complete their banking needs. -Establishing personal connections, by engaging and educating

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  Wells Fargo

  Dec 2023 - now

  Associate Customer Success Representative

  Assisting customers with their banking inquiries while ensuring a superior customer experience. Highlighting the commitment to deliver prompt, knowledgeable assistance and fostering positive interactions at every customer touchpoint.