Nitika Dhami

Experience

• 

  SRS Pro

  Aug 2017 - Mar 2021

  Database Administrator

  As a Database Administrator, I played a key role in designing and implementing database structures to optimize functionality and performance. I was responsible for administering, supporting, and monitoring databases, ensuring data integrity and server health. Proactively identifying and resolving issues minimized downtime, while collaborating with staff to develop robust data security protocols further safeguarded information. I also partnered with project managers to ensure database development adhered to established timelines. Show less

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  HDFC Bank

  Apr 2020 - May 2021

  Bank Teller

  As a Teller, I thrived in a fast-paced environment, efficiently processing customer transactions to minimize wait times and ensure prompt service. My accuracy and focus on security ensured smooth cash and check disbursements while safeguarding the cash drawer. Beyond transactions, I actively addressed customer concerns by proactively seeking solutions and enhancing their overall satisfaction. Additionally, by understanding their financial needs, I not only built trust but also identified sales opportunities, contributing to a well-rounded customer service experience. Show less

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  MavenVista Technologies Pvt Ltd

  May 2022 - now

  Managed key accounts at MavenVista, fostering strong client relationships and exceeding satisfaction. Analyzed data to identify up-selling/cross-selling opportunities. Solved complex client problems and collaborated for innovative solutions. Conducted market research to gain a competitive advantage for Company.

  • Key Account Manager

    Jan 2023 - now

  • Business Development Executive

    May 2022 - Oct 2023