Ashish Pradhan

Experience

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  WNS Global Services

  Oct 2006 - Nov 2007

  Customer Service Associate

  . Back office support for Equity broking, Car Insurance within SLAs.

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  Infosys BPO

  Dec 2007 - Feb 2009

  Process Executive

  . To provide customer support over the phone to leading U.S. based Internet service provider within process SLAs.

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  Vcustomer

  Feb 2010 - Jan 2011

  Technical Support Engineer

  . Troubleshoot products and services to best fit the customer's need and expectations. . Troubleshoot multiple chats at the same time for technical support. . Investigate customer related issues with respect to products and services and give the best possible solution.. To provide technical support to end user and small office customers. . To support them with the services like chat, sometimes phone support to give them guidelines. . Consult with customers about the products or services. Show less

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  Crest (part of the Springer Nature group)

  Apr 2011 - Jun 2016

  Senior Project Executive

  . Leading a team of 20 members in Journals division. Knowledge in preparing/developing project schedules, estimation, establishing measures and milestones, definition, scoping,tracking etc. Experience in managing projects through use of processes like risk management, quality management, Issue/problem management & Scope change management. Proficient in Project management tools & processes. Responsible for requirements gathering & high-level scoping of project. Responsible for requisition for resources with right skill set for the project. Responsible for estimating, planning and scheduling the project. Monitoring and tracking project schedule. Updating project schedules. Project reporting and updating the database. Responsible for managing stakeholders and updating them on project progress. Review, analyze and evaluate business systems, tools and information needs for project scope. Provide status reporting to executive management and team on progress toward objectives. Prepare and maintain documentation of project activities such as weekly status reports, business process meetings. Make decisions escalated from functional teams and escalate to reporting manager. Plan, manage and allocate work to the team members. Oversee training needs within the department and consolidate data for management. Create reports based on client requirement and analyse data for weekly, monthly client calls. People management as part of team handling role. Sharing updates within the team. Ideation and execution of process improvement techniques / checking existing workflows for smooth functioning. Subject Matter Expert for the team. Resolve technical problems in coordination with technical team Show less

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  Enlight Spoken English

  Aug 2017 - now

  Trainer and Owner

  I take Corporate, Group, Individual and Online Training. Please visit my website https://enlightspokenenglish.com for more information.